3rd party fiber repairs have been completed and the portals are back online. We're now monitoring the results.
Posted Jul 11, 2026 - 09:39 EDT
Update
We continue to work closely with our upstream provider to restore service. Their latest update indicates that a fiber splicing team is on-site performing repairs to address the fiber cut identified as the root cause of the service impairment. At this time, an estimated time to restore (ETR) is not available. We will continue to provide updates as soon as additional information becomes available.
Posted Jul 10, 2026 - 17:05 EDT
Update
Our Engineers are still in communication with the 3rd party provider and that they are in process of implementing repairs.
Posted Jul 10, 2026 - 15:15 EDT
Update
We are continuing to work on this issue with the 3rd party provider.
Posted Jul 10, 2026 - 14:07 EDT
Update
After further investigation, we've determined that the issue is with an upstream 3rd party provider. Our Engineers are actively engaged with them on this matter.
Posted Jul 10, 2026 - 12:08 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 10, 2026 - 09:41 EDT
Investigating
We have discovered an issue with our store portal that is currently affecting portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com. Our engineering team is actively investigating the matter.
Posted Jul 10, 2026 - 09:04 EDT
This incident affected: Sangoma Website, Portals and Stores (Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com)).