Errors When Making Changes to Portals

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 17:59 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2025 - 13:06 EDT

Investigating

We’re currently investigating an issue affecting some portals where changes are not being accepted. Our engineering team is actively working to identify the cause. We’ll provide updates as soon as more information becomes available.

Posted Sep 23, 2025 - 13:02 EDT

This incident affected: Sangoma Website, Portals and Stores (FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Support Portal (help.sangoma.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com), Switchvox Portal (my.digiumcloud.com), Backoffice Portal (backoffice.voipinnovations.com)).