BV - Issue with Park Presence, Voicemail & Registration

Incident Report for Sangoma

Resolved

This incident is now being resolved.

Posted Jul 15, 2026 - 19:18 EDT

Monitoring

After investigation, our Engineers applied a fix and we're seeing services return to normal operation. We're currently monitoring these results.

Posted Jul 15, 2026 - 18:21 EDT

Investigating

We have discovered an issue with a subset of Business Voice (BV) customers. The reports are that they are experiencing issues with Park Presence, Voicemail and Registration on some select customers. Our Engineers are actively looking into this matter.

Posted Jul 15, 2026 - 17:38 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice)).