Call Failure Issue - Fonality

Incident Report for Sangoma

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2026 - 17:30 EDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 13:46 EDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 10:34 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 15, 2026 - 07:11 EDT

Update

We are continuing to investigate this issue.
Posted Oct 14, 2026 - 21:44 EDT

Investigating

We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.
Posted Oct 14, 2026 - 19:55 EDT
This incident affects: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Voice Services (Fonality) - Asia-Pacific).
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