Some FCS customers on West Coast - Voice Services & HUD

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Mar 27, 2025 - 17:14 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 27, 2025 - 15:04 EDT

Update

We are aware that some FCS customers had an impact to voice services as well as the HUD. A fix has been implemented and we are continuing to monitor.

Posted Mar 27, 2025 - 15:02 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 27, 2025 - 15:00 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 27, 2025 - 14:57 EDT

This incident affected: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Voice Services (Fonality) - North America, Control Panel / Admin Panel, HUD Classic Desktop Application, HUDweb).