Intermittent outbound call failures for Fonality customers in Australia

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Oct 19, 2026 - 23:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2026 - 22:59 EDT

Identified

We've identified the cause of the issue and are looking to remedy the problem as soon as possible. Outbound calls will remain to be intermittent until the issue is corrected.

Posted Oct 19, 2026 - 22:35 EDT

Investigating

Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.

Posted Oct 19, 2026 - 21:38 EDT

This incident affected: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Voice Services (Fonality) - Asia-Pacific).