Earlier today we identified an issue with audio and video not working when joining a meeting through the Chrome browser using the latest stable version of Chrome (140). If you are experiencing this issue when attempting to use Sangoma Meet, please follow below.
Recommended Workarounds:
Use the Sangoma Meet Desktop or Mobile App Join via an alternative browser such as Microsoft Edge or Safari Our engineering team is actively investigating the root cause and working on a fix to restore full compatibility.
Posted Sep 22, 2025 - 15:41 EDT
Monitoring
We've identified the Sangoma Meet issue was caused by a recent Chrome update. Our recommendation is to use either Edge or Safari browsers for Sangoma Meet or the Desktop or Mobile App. Firefox is currently not supported. We'll be monitoring this incident.
Posted Sep 22, 2025 - 11:21 EDT
Investigating
We are currently investigating a potential audio issue with some customers trying to use Sangoma Meet. As soon as we have further information we'll update further.
Posted Sep 22, 2025 - 10:57 EDT
This incident affected: Collaboration as a Service (Sangoma Meet).