Intermittent Portal Issue - Multiple Portals

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Sep 04, 2026 - 18:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2026 - 16:27 EDT

Investigating

We have discovered an issue with intermittent portal issues that are currently affecting multiple portals. Our engineering team is actively investigating the matter.

Posted Sep 04, 2026 - 16:02 EDT

This incident affected: Sangoma Website, Portals and Stores (FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Sangoma Portal (portal.sangoma.com), Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)).