Desktop As a Service Outage

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Oct 06, 2023 - 14:01 EDT

Monitoring

Customers are running on a stable interim solution.
Posted Sep 07, 2023 - 08:50 EDT

Update

Our upstream DaaS is still down, but we have a temporary workaround using Windows Remote Desktop. Please contact technical Support at Phone Number: 844-302-7827 for instructions and help setting up your sessions.
Posted Sep 05, 2023 - 08:16 EDT

Investigating

The Citrix Cloud service is unavailable for Sangoma customers and we're working with our upstream vendor to resolve the issue asap
Posted Sep 04, 2023 - 18:56 EDT
This incident affected: Desktop as a Service (Connected Workspace).
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