BV & BV+ Intermittent outbound calls are failing

Incident Report for Sangoma

Resolved

After monitoring, our Engineers are seeing no further call failures. This incident is now being resolved.

Posted Jul 11, 2025 - 19:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 11, 2025 - 12:35 EDT

Investigating

We are aware that some BV and BV+ customers are reporting that some outbound calls are failing. Our Engineers are currently investigating and should be applying a fix here shortly. We will keep you updated on the status of this incident.

Posted Jul 11, 2025 - 12:18 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice), Voice Services (Business Voice+)).