Offline Status Display Issue - Business Voice/Business Voice+

Incident Report for Sangoma

Resolved

This incident is now being resolved.

Posted Jun 12, 2026 - 18:57 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2026 - 15:50 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 12, 2026 - 14:36 EDT

Investigating

We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.

Posted Jun 12, 2026 - 14:31 EDT

This incident affected: Contact Center as a Service (CCaaS) (Sangoma CX) and Business Voice Unified Communications Platform (UCaaS) (Application Framework).