Internet Service Impact - Carrier Event - Charter/Spectrum - TX Area

Incident Report for Sangoma

Resolved

The affected circuits remain stable. This event is now resolved

Posted Sep 21, 2024 - 20:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 21, 2024 - 12:24 EDT

Identified

The issue has been identified by the Local Exchange Carrier as an isolation of multiple hubs and was given an ETR of 11:30PM CT.

Posted Sep 20, 2024 - 22:06 EDT

Investigating

We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the Texas area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.

Posted Sep 20, 2024 - 20:23 EDT

This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).