Internet Service Impact - Carrier Event - Charter/Spectrum - TX Area
Incident Report for Sangoma
Resolved
The affected circuits remain stable. This event is now resolved
Posted Sep 21, 2024 - 20:01 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 21, 2024 - 12:24 EDT
Identified
The issue has been identified by the Local Exchange Carrier as an isolation of multiple hubs and was given an ETR of 11:30PM CT.
Posted Sep 20, 2024 - 22:06 EDT
Investigating
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the Texas area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Sep 20, 2024 - 20:23 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).