BV Reports Issue following maintenance

Incident Report for Sangoma

Update

The database table repair is continuing successfully. We are currently projecting that reporting may not be fully restored until Saturday or Sunday. We will provide updates as they become available.

Posted Apr 03, 2025 - 12:28 EDT

Identified

During scheduled maintenance, we discovered problems with a large database table that BV Reports rely on. Engineers immediately identified the issue and began repairing the table. Due to the size of the table, estimated time of repair may push into the weekend. During this time, BV Reports may be degraded or unavailable.

Posted Apr 02, 2025 - 22:26 EDT

This incident affects: Business Voice Unified Communications Platform (UCaaS) (BV Reports).