Agent Presence Issues - BV+ & CX

Incident Report for Sangoma

Resolved

This incident is now being resolved.

Posted Aug 27, 2026 - 19:05 EDT

Monitoring

A fix has been implemented and we are now monitoring the results.

Posted Aug 27, 2026 - 17:24 EDT

Update

Our Engineering team is still continuing the investigation on this issue.

Posted Aug 27, 2026 - 16:29 EDT

Update

Engineers are still continuing their active investigation of this issue.

Posted Aug 27, 2026 - 15:13 EDT

Update

Our Engineering team is still troubleshooting and investigating this issue.

Posted Aug 27, 2026 - 14:07 EDT

Investigating

Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.

Posted Aug 27, 2026 - 13:13 EDT

This incident affected: Contact Center as a Service (CCaaS) (Sangoma CX) and Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice+)).