All affected connections have now recovered. Charter/Spectrum has declared an all clear message and outage resolved at 7:36PM local time. We are now beginning an extended monitoring period to ensure no problems persist.
Posted Jun 17, 2024 - 21:01 EDT
Monitoring
Most of the affected circuits that are part of this down event have recovered. We shall continue to reach out to Charter/Spectrum and ask further details of the outage. We will also continue to monitor your internet connection for stability.
Posted Jun 17, 2024 - 17:55 EDT
Update
We received new information from Charter/Spectrum that the service disruption impacting internet connectivity for some of our customers is still ongoing with no new ETR. We will remain engaged with them to continue monitoring the situation and to provide updates as they become available.
Posted Jun 17, 2024 - 13:14 EDT
Update
Spectrum has updated the ETR to 11am CT. We'll continue to stay engaged with our escalation contacts and will keep you updated with any new updates.
Posted Jun 17, 2024 - 11:10 EDT
Identified
Spectrum has given an ETR of 9AM CST. We will continue to stay engaged and send updates as they become available.
Posted Jun 17, 2024 - 08:39 EDT
Investigating
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carrier, Spectrum, that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Jun 17, 2024 - 05:25 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).