If you find that the Starphone desktop app is not working as intended, you can still make calls by using Teamhub through the browser or desktop app. This is what we recommend and what most customers are using at this stage. This is the most up to date and reliable solution. Please visit teamhub.sangoma.com where you will be able to access and download TeamHub. If you require further assistance please reach out to Support.
Posted Sep 11, 2025 - 12:42 EDT
Update
We are continuing to investigate this issue.
Posted Sep 11, 2025 - 12:22 EDT
Investigating
We are currently investigating reports from customers who are experiencing issues logging in to the Starphone Desktop Client. Our engineering team is actively working to identify and resolve the issue as quickly as possible.
Posted Sep 11, 2025 - 11:50 EDT
This incident affected: Business Voice Unified Communications Platform (UCaaS) (Starphone).