Multiple Services down

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Apr 25, 2025 - 14:53 EDT

Monitoring

All affected MSP users are now operational. We are continuing to monitor.

Posted Apr 25, 2025 - 11:44 EDT

Update

Switchvox Cloud and PBXact UCC appear to be back up and running. Our team is continuing to monitor them to ensure they continue to work as expected.
MSP is still in a partial outage state and that engineering team is still investigating.

Posted Apr 25, 2025 - 11:29 EDT

Investigating

We are aware of an issue with multiple services being down. Our engineering team is working to identify and resolve the issue.

Posted Apr 25, 2025 - 11:00 EDT

This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud), E-Fax (Avantfax)), PBXact/FreePBX Unified Communications Platform (UCaaS) (Voice Services (PBXact Cloud)), and Managed Service Provider (MSP) (Internet Access / Circuits, SD-WAN, Security Services, Managed Network Services).