Switchvox Cloud Issue - Small subset of instances are down

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Dec 04, 2025 - 11:12 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 04, 2025 - 08:57 EST

Update

Instances are being brought back up. We will update again once all instances are back up or any other status changes happen.
Posted Dec 04, 2025 - 08:44 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 04, 2025 - 08:16 EST

Investigating

We have discovered an issue with a blade server that is currently affecting Switchvox Cloud. A small subset of instances are down. Our engineering team is actively investigating the matter.
Posted Dec 04, 2025 - 08:09 EST
This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud)).
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