We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the KY, TX and IN area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Aug 01, 2025 - 13:28 EDT
Identified
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the KY, TX and IN area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Aug 01, 2025 - 11:10 EDT
Update
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the KY, TX, IN area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Aug 01, 2025 - 11:07 EDT
Investigating
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the KY, TX and IN area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Aug 01, 2025 - 01:09 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).