We received an all-clear notification from Comcast today, stating that this weather-related node outage in Texas has been resolved as of 10:30 AM EST today. We are now closing this outage notification post. If you feel that you need further assistance with your service, please feel free to contact our support team.
Posted Jul 15, 2024 - 11:09 EDT
Update
We received an all-clear notification from Comcast today, stating that this weather-related node outage in Texas has been resolved as of 10:30 AM EST today. We are now closing this outage notification post. If you feel that you need further assistance with your service, please feel free to contact our support team.
Posted Jul 15, 2024 - 11:08 EDT
Update
We received notification from Comcast that the estimated time of restoration (ETR) for this weather-related node outage in Texas remains July 15th. We will continue to engage them to get further updates and to monitor the progress of this system event.
Posted Jul 11, 2024 - 13:42 EDT
Update
Comcast has notified us that the estimated time of restoration (ETR) for the weather-related internet outage in Texas remains July 15th. We will continue to monitor your circuits and provide updates as they become available.
Posted Jul 11, 2024 - 00:39 EDT
Update
Comcast just provided information that there are still some ongoing network connectivity issues within the area. We will keep monitoring your circuits and stay in communication with the affected carriers.
Posted Jul 10, 2024 - 10:29 EDT
Monitoring
Comcast has notified us that network connectivity has been restored in Texas. We also reached out to ATT Fiber, and they reported that they're seeing the modem offline. If your connection is still down, please try rebooting your network equipment to see if that resolves the issue.
Posted Jul 09, 2024 - 22:25 EDT
Update
We reached out to the upstream carrier to get an update to this system event but they are still unable to provide us with an ETR. Repair efforts are still being delayed due to the current weather situation in Texas. While some connectivity has been restored, some may still experience service issues due to local power outages caused by the hurricane. We will remain engaged with the upstream carriers to continue to monitor the situation and provide updates as they become available.
Posted Jul 09, 2024 - 12:37 EDT
Update
As of writing this there are still some areas heavily affected by severe weather conditions in your region. We will continue to work with the local carriers until full line restoration is achieved however safety of both our customers and the local carriers employees is the top priority.
Posted Jul 09, 2024 - 05:12 EDT
Update
We have contacted the local carriers to obtain an update on the current outage. While some connectivity in Texas has been restored, it appears that your connection issue may be due to a local power outage caused by the hurricane. The carriers have not yet issued an all-clear message. If you are experiencing a power outage, please check your internet connectivity once power is restored in your area. We shall continue to work with the local carriers until full line restoration is reached.
Posted Jul 08, 2024 - 23:38 EDT
Identified
We have contacted the Local Exchange Carriers in Texas once more concerning the internet outage caused by Hurricane Beryl. They have not given any additional updates or an estimated time of resolution. We will keep monitoring your circuits and stay in communication with the affected carriers.
Posted Jul 08, 2024 - 18:46 EDT
Investigating
We received information from the upstream carrier that repair is becoming a significant challenge due to inclement weather in the affected TX areas. Although the repair time may vary based on the weather, we will remain engaged with the LEC to monitor this system event and provide updates.
Posted Jul 08, 2024 - 12:53 EDT
Update
We are continuing to stay engaged with the LEC and will provide updates as they become available.
Posted Jul 08, 2024 - 08:23 EDT
Identified
The Local Exchange Carriers affected by this system event confirmed that this is due to the severe weather conditions in the area. We will continue to monitor the issue and coordinate with the vendors until resolution.
Posted Jul 08, 2024 - 08:18 EDT
Investigating
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Jul 08, 2024 - 06:53 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).