Inbound/Outbound Call Failure for Legacy/FCS AU

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Dec 08, 2024 - 18:01 EST

Monitoring

A fix has been implement and we're now monitoring results.

Posted Dec 08, 2024 - 17:46 EST

Identified

An issue has been detected with one of our AU host servers for the Legacy/FCS phone system platform, causing an inability to make or receive calls for some AU customers. Our engineers are aware of the situation and are currently investigating.

Posted Dec 08, 2024 - 17:40 EST

This incident affected: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Voice Services (Fonality) - Asia-Pacific).