Internet Service Impact - Carrier Event - Charter/Spectrum - CA Area

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted May 01, 2025 - 09:02 EDT

Monitoring

Affected circuits have recovered. We will continue to monitor for stability.

Posted May 01, 2025 - 06:29 EDT

Investigating

We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.

Posted May 01, 2025 - 05:28 EDT

This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).