Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 12, 2024 - 05:00 EST
Scheduled
Description and scope: On Thursday December 12th 2024 at 5:00 AM EST, we will be upgrading Sangoma CX - Cluster 1 to 7.10.0 and it includes the following improvements and fixes:
- Activate ACD V3 as default in new tenants - Reporting improvements including in the Call Reasons report and State and City filters returning no values - Improvements in identifying available trunks for BV versus CY users - Warm transfers were reported to pin agents to calls at times- this has been fixed - Updates to recognize Yealink MAC prefixes - Additional multi-level Call Category and Call Reasons - Deployment of a more complex post call survey in CX builder
Maintenance window: 1 hour
Impact: There is expectation of any degradation or loss of services. All Calls and Digital Interactions are still expected to process as normal.
Posted Dec 11, 2024 - 19:59 EST
This scheduled maintenance affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (Business Voice)) and CommUnity Unified Communications Platform (UCaaS) (Sangoma CX (CommUnity)).