CX- Scheduled CX Infrastructure Maintenance- 11/24/2025

Scheduled Maintenance Report for Sangoma

Completed

The scheduled maintenance has been completed.
Posted Nov 24, 2025 - 03:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 24, 2025 - 02:00 EST

Scheduled

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform.
Impact: There may be select agents that experience dropped calls during this deployment window- additional details can be found here: https://sangomakb.atlassian.net/wiki/x/hYALAg
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Monday November 24th at 2:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Posted Nov 19, 2025 - 14:48 EST
This scheduled maintenance affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (Business Voice)) and CommUnity Unified Communications Platform (UCaaS) (Sangoma CX (CommUnity)).