A fix has been implemented and we are monitoring the results.
Posted Apr 08, 2025 - 17:38 EDT
Update
Our Engineers have identified the source of the display issue and will be deploying a fix into production tonight. We will continue to watch over this issue and will update you once we receive further information pertaining to this incident.
Posted Apr 08, 2025 - 17:18 EDT
Update
We are aware of a condition affecting some customers where sent faxes appear to be stuck in the outbox, despite being successfully sent. Please note that inbound and outbound faxing functionality remains fully operational. Our engineering team is actively investigating the root cause and working to resolve the display issue as quickly as possible.
Posted Apr 08, 2025 - 14:53 EDT
Identified
We have identified a Faxstation display issue where it appears that faxes are stuck in the outbox despite being successfully sent and received by the recipient. Our Engineers are currently investigating and working to correct this issue.
Posted Apr 08, 2025 - 14:02 EDT
This incident affected: Sangoma TaaS & Fax Platforms (FAXStation).