Legacy Fonality Issue - Legacy Fonality, HudWeb

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Oct 08, 2025 - 11:38 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 08, 2025 - 11:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2025 - 10:34 EDT

Update

We are continuing to work on a resolution.

Posted Oct 08, 2025 - 10:27 EDT

Identified

The issue has been identified and we are working to implement a resolution.

Posted Oct 08, 2025 - 09:30 EDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2025 - 08:28 EDT

Investigating

We have discovered an issue with Legacy Fonality that is currently affecting multiple services on the Legacy Fonality platform. Our engineering team is actively investigating the matter.

Posted Oct 08, 2025 - 08:16 EDT

This incident affected: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Control Panel / Admin Panel, HUD Classic Desktop Application, HUDweb).