The affected sites remain stable. We shall now close this incident.
Posted Dec 02, 2025 - 21:33 EST
Monitoring
We are seeing all circuits have recovered in our monitoring. According to the carrier, outage was cleared at 11:50AM EST. We are now beginning an extended monitoring period to ensure no problems persist.
Posted Dec 02, 2025 - 12:48 EST
Update
The carrier has reported that the service disruption is due to a node failure, with an estimated resolution time of 1:30PM EST. We will continue to stay in contact with the carrier and share any new information as it becomes available.
Posted Dec 02, 2025 - 10:51 EST
Identified
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact KY and IN area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Dec 02, 2025 - 10:02 EST
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).