All outbound calling functionality has been restored. This incident is now resolved.
Posted Sep 25, 2025 - 19:12 EDT
Monitoring
The issue affecting SIPStation and Switchvox customers calling a specific destination number appears to be resolved. We have tested successfully and reached out to several customers. We will continue monitoring over the next few hours to ensure stability.
Posted Sep 25, 2025 - 17:38 EDT
Update
The subset of Switchvox customers that had trouble reaching specific call destinations has been resolved, and we are about to deploy the fix for the subset of SIPStation customers who have the same issue momentarily.
Posted Sep 25, 2025 - 17:25 EDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 25, 2025 - 17:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 25, 2025 - 17:22 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 25, 2025 - 16:16 EDT
Investigating
We have discovered an issue with outbound calling to a subset of destinations that is currently affecting Switchvox Cloud, DCS Trunking and SIPStation. Our engineering team is actively investigating the matter.
Posted Sep 25, 2025 - 15:47 EDT
This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud), Switchvox SIP Trunking) and Sangoma TaaS & Fax Platforms (SIPStation SIP Trunking).