BV Reports Issue following maintenance
Update - The database table repair is continuing successfully. We are currently projecting that reporting may not be fully restored until Saturday or Sunday. We will provide updates as they become available.
Apr 03, 2025 - 12:28 EDT
Identified - During scheduled maintenance, we discovered problems with a large database table that BV Reports rely on. Engineers immediately identified the issue and began repairing the table. Due to the size of the table, estimated time of repair may push into the weekend. During this time, BV Reports may be degraded or unavailable.
Apr 02, 2025 - 22:26 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Partial Outage
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Partial Outage
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.96 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.93 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.98 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
99.93 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.89 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.56 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025
BV- Third Scheduled Infrastructure Maintenance- 04/03/2025
Completed - The scheduled maintenance has been completed.
Apr 3, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 3rd at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 2, 13:52 EDT
BV- Second Scheduled Infrastructure Maintenance- 04/03/2025
Completed - The scheduled maintenance has been completed.
Apr 3, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform including APIs related to call recording playback.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 3rd at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 2, 13:51 EDT
BV- Scheduled Infrastructure Maintenance- 04/03/2025
Completed - The scheduled maintenance has been completed.
Apr 3, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 09:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 3rd at 9:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Apr 2, 13:50 EDT
SD-WAN Infrastructure and Edge Upgrades Part 2
Completed - The scheduled maintenance has been completed.
Apr 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 EDT
Scheduled - Sangoma Engineering has scheduled a maintenance window for Thursday 4/3/2025 beginning @ 1:00AM ET. This maintenance window is planned for 3 hours, services may experience multiple drops possibly lasting up to 5 to 10 minutes each during this 3 hour maintenance window, and is the first of a two part series. They will be performing a software upgrade to the latest version out of our SD-Wan infrastructure and edges. This maintenance is part of our continued network upgrades to increase network reliability and ensure proper stability. Your business with us is valued and we sincerely appreciate your patience for any inconvenience this may cause.
Apr 1, 01:03 EDT
Apr 2, 2025
BV- Scheduled Infrastructure Maintenance- 04/02/2025
Completed - The scheduled maintenance has been completed.
Apr 2, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There may be delays in saving information from BV Portal. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday April 2nd at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Mar 31, 12:15 EDT
SD-WAN Infrastructure and Edge Upgrades Part 1
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 EDT
Scheduled - Sangoma Engineering has scheduled a maintenance window for Wednesday 4/2/2025 beginning @ 1:00AM ET. This maintenance window is planned for 3 hours, services may experience multiple drops possibly lasting up to 5 to 10 minutes each during this 3 hour maintenance window, and is the first of a two part series. They will be performing a software upgrade to the latest version out of our SD-Wan infrastructure and edges. This maintenance is part of our continued network upgrades to increase network reliability and ensure proper stability. Your business with us is valued and we sincerely appreciate your patience for any inconvenience this may cause.
Apr 1, 01:03 EDT
Apr 1, 2025
BV- Scheduled Infrastructure Maintenance- 04/01/2025
Completed - The scheduled maintenance has been completed.
Apr 1, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 1st at 3:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Mar 31, 12:14 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Internet Service Impact - Carrier Event - Spectrum - CA Area
Resolved - The local exchange carrier declared this outage resolved at 4:30AM PST. We shall now close this incident.
Mar 30, 16:02 EDT
Update - The local exchange carrier reports that affected circuits should recover at 9:30AM PT. We shall stay engaged and provide updates as they become available.
Mar 30, 08:26 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Mar 30, 07:42 EDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
FaxStation API Update
Completed - The scheduled maintenance has been completed.
Mar 28, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 17:00 EDT
Scheduled - We will be conducting FaxStation API maintenance. Customer faxing might be delayed during this period. There is no expected impact on CPE device operation.
Mar 25, 08:55 EDT
Mar 27, 2025
BV- Third Scheduled Infrastructure Maintenance- 03/27/2025
Completed - The scheduled maintenance has been completed.
Mar 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 27th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Mar 26, 14:00 EDT
Some FCS customers on West Coast - Voice Services & HUD
Resolved - This incident has been resolved.
Mar 27, 17:14 EDT
Update - We are continuing to monitor for any further issues.
Mar 27, 15:04 EDT
Update - We are aware that some FCS customers had an impact to voice services as well as the HUD. A fix has been implemented and we are continuing to monitor.
Mar 27, 15:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 15:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 14:57 EDT
BV- Second Scheduled Infrastructure Maintenance- 03/27/2025
Completed - The scheduled maintenance has been completed.
Mar 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: During the deployment window, for certain Business Voice locations, there may be a slight delay in new phones being provisioned. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 27th at 3:00 PM EST
Duration: Expected to be no longer than a 120 minute window
Mar 26, 13:58 EDT
BV- Scheduled Infrastructure Maintenance- 03/27/2025
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 27th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Mar 26, 13:57 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Netfortris Fax Portal Not Loading
Resolved - Engineering has advised that after monitoring the reported efax issues both the delays and timeouts have been resolved.
Mar 25, 18:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:49 EDT
Update - Our engineers are working with vendors to resolve the delay and timeout issue.
Mar 25, 15:20 EDT
Update - Our engineers are still working on a solution. We will update as soon as we have further information.
Mar 25, 14:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 13:44 EDT
Investigating - We are aware of delays and timeouts when attempting to reach the Netfortris fax portal. Our engineers are currently working to indetify and resolve the issue.
Mar 25, 13:04 EDT
BV- Second Scheduled Infrastructure and BV Portal Maintenance- 03/25/2025
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform. Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/551452673) once completed.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday March 25th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Mar 24, 12:19 EDT
BV- Scheduled Infrastructure Maintenance- 03/25/2025
Completed - The scheduled maintenance has been completed.
Mar 25, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday March 25th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Mar 24, 12:18 EDT
CY/Fonality - Scheduled Firewall Software Upgrade Maintenance in Los Angeles, CA
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 EDT
Scheduled - Sangoma Engineering has scheduled a maintenance window to upgrade firewall software on Tuesday, March 25th, 2025 beginning at 2 AM PST. The maintenance window is planned for 60 minutes. During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared. Control panel performance may be degraded for up to a five minute period when tunnel servers are rebooted and VPN connections are re-established.
This maintenance is part of our continued network upgrades to increase network reliability and ensure proper security and stability.
Mar 6, 12:24 EST
Mar 24, 2025
Poly PDMS- Informational Notice Only
Completed - The scheduled maintenance has been completed.
Mar 24, 12:16 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 15:04 EDT
Scheduled - On March 7th 2025, Poly began migration of their existing PDMS (Poly Device Management Services) to their newer Poly ZT program. The migration will affect all service providers and is scheduled to conclude by March 12th 2025 at 7 PM MST. During this period, Poly expects that all devices will continue to function as expected, however, select models (Poly Rove, Poly D239 and Obi ATAs) will NOT be able to be provisioned and/ or will not be able to get their configurations if they undergo a factory reset. This applies to all voice platforms with Poly or Obi devices.
Poly expects all provisioning services to be restored by March 12th 2025 7:00 PM MST.
This is NOT a scheduled Sangoma maintenance, but if there are any delays, this notice will be updated.
Mar 9, 11:50 EDT
community.freepbx.org - site down for maintenance
Resolved - This incident has been resolved.
Mar 24, 10:28 EDT
Monitoring - The site is now back up and usable. This was done using a backup taken on March 18th. If any user created or responded to any posts since then, they will not be up there and will need to be redone. This also includes and users that have been created since then.
Mar 21, 15:00 EDT
Update - The repair and resolution of this access issue to the forums at community.freepbx.org is still ongoing by our Engineering team. We'll post another update here once we receive further information related to this incident.
Mar 20, 19:07 EDT
Update - Our Engineering team is still working to restore the access of the forums at community.freepbx.org. We'll continue to provide updates on this resolution and keep you informed on this progress. Thank You
Mar 20, 14:49 EDT
Update - Our Engineers are continuing to work to resolve this issue that was identified with accessing the forum at community.freepbx.org during last nights maintenance window. They anticipate this should be resolved in the next 2 to 3 hours. We'll provide you with further updates once we receive additional information related to this.
Mar 20, 11:25 EDT
Update - During a routine site maintenance we experienced the unexpected failure of a hardware component. We have isolated the issue and we are currently in the process of restoring from backup. This could take several hours. While the www.community.freepbx.org forums are impacted, the rest of the www.freepbx.org site is still available. We appreciate your patience and will have the forums restored as soon as possible.
Mar 20, 08:45 EDT
Update - We are continuing to work on a fix for this issue.
Mar 20, 08:10 EDT
Identified - Our engineers are aware that the forums at community.freepbx.org are down stemming from a maintenance event and are currently working to get them back up.
Mar 20, 08:10 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025
CY- Scheduled Infrastructure Maintenance- 03/20/2025
Completed - The scheduled maintenance has been completed.
Mar 20, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our CommUnity platform.
Impact: During the deployment window, there may be up to 30 seconds of delay experienced with phone registrations and new calls- Active calls will not be impacted. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 20th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Mar 19, 13:52 EDT
BV- Second Scheduled Infrastructure Maintenance- 03/20/2025
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform. There is also some backend maintenance around our voicemail and conference platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 20th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Mar 19, 13:51 EDT
BV- Scheduled Infrastructure Maintenance- 03/20/2025
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice Plus platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday March 20th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Mar 19, 13:50 EDT
CY/Fonality - Scheduled Firewall Software Upgrade Maintenance in Reston, VA
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled - Sangoma Engineering has scheduled a maintenance window to upgrade firewall software on Thursday, March 20th, 2025 beginning at 12 AM EST. The maintenance window is planned for 60 minutes. During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared.
This maintenance is part of our continued network upgrades to increase network reliability and ensure proper security and stability.
Mar 6, 12:21 EST
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