All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.96 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.96 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.95 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.73 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.94 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2025
Chicago Firewall upgrade to Special build
Completed - The scheduled maintenance has been completed.
Sep 4, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:30 EDT
Scheduled - We'll perform Chicago Firewall upgrade to a special build of the same version it's running now to mitigate potential issues. During the maintenance window all users who are using this firewall for VPNs and Internet FW policies may experience up to 5 min outage for a few times.
Aug 29, 14:27 EDT
NY Firewall upgrade to Special build
Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:30 EDT
Scheduled - We'll perform NY Firewall upgrade to a special build of the same version it's running now to mitigate potential issues. During the maintenance window all users who are using this firewall for VPNs and Internet FW policies may experience up to 5 min outage for a few times.
Aug 29, 14:23 EDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025
BV- Scheduled BV Infrastructure and Portal Maintenance- 09/02/2025
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.

Impact: During the deployment window, there may be select remote extensions on some Business Voice Plus locations that may lose registrations. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.

Time of Release: Scheduled for Tuesday Sep 2nd at 10:00 PM Eastern Time

Duration: Expected to be no longer than a 60 minute window
Aug 29, 11:53 EDT
Some PBXact Cloud instances are down
Resolved - This incident has been resolved.
Sep 2, 21:19 EDT
Monitoring - A fix has been put into place and issue should be resolved. Please contact support if you experience and further issues.
Sep 2, 09:47 EDT
Identified - We have identified the issue and are working to put a fix into place.
Sep 2, 09:38 EDT
Investigating - We are aware that there are some PBXact Cloud instances that are down. Our engineers are currently working on the issue and we will provide updates as we know more.
Sep 2, 07:40 EDT
FaxStation API Update
Completed - The scheduled maintenance has been completed.
Sep 2, 19:15 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 2, 18:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:15 EDT
Scheduled - Details and Scope: Sangoma will be performing a follow-up API maintenance on the FaxStation platform.
Impact: It will be minimum, if at all, and NO faxes will be lost but there could be slight delays.
Duration: The maintenance is expected to last for about an hour.
Sep 2, 11:49 EDT
Sep 1, 2025
PBXact Cloud - Inbound/Outbound Call Failures
Resolved - This incident has been resolved.
Sep 1, 15:23 EDT
Monitoring - We observed a very small subset of customers who reported an impact. We have worked with those few and resolved their issues. We will continue to monitor.
Sep 1, 15:11 EDT
Investigating - Engineers are investigating reports of degraded service in some instances in the PBXact Cloud environment.
Sep 1, 13:49 EDT
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Atlanta FW (atl-fg1) Urgent Upgrade
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 EDT
Scheduled - We'll upgrade this particular FW appliance to a bug patch version. Only a few customers are on this FW.
During the maintenance, those customers' internet/IPsec VPN/SSL VPN, etc. may experience up to 5 min down time a couple of times.
Aug 27, 19:11 EDT
Aug 28, 2025
Sangoma Meet- Scheduled Sangoma Meet Maintenance - 08/28/2025
Completed - The scheduled maintenance has been completed.
Aug 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 21:01 EDT
Scheduled - Description and scope: On 08/28/2025 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform.

Intervention duration: 120 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- This is a routine maintenance release focused on enhancing the stability, reliability, and overall performance of your Sangoma Meet application.

Enhancement and Bug Fixes:
- Improved Meeting Security for Dial-In Users
- Enhanced User Experience for Terms of Service
- Fixed a critical one-way audio issue
- Fixed an error that could prevent the successful download of the Windows desktop application
- Fixed a UI bug where the "unmute" label for dial-in users was not updating
- Added user feedback for participants who attempt to screen share while in a low-bandwidth
Aug 27, 15:30 EDT
BV- Third Scheduled BV Infrastructure Maintenance- 08/28/2025
Completed - The scheduled maintenance has been completed.
Aug 28, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be select customers that experience delays in saving changes. All saves will be queued with no data loss. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday August 28th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Aug 27, 13:49 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 08/28/2025
Completed - The scheduled maintenance has been completed.
Aug 28, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday August 28th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Aug 27, 13:48 EDT
BV- Scheduled BV Infrastructure Maintenance- 08/28/2025
Completed - The scheduled maintenance has been completed.
Aug 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, select customers may experience delays in saving changes to BV Portal.
Certain Business Voice extensions may temporarily lose registration/ re-register within 3 seconds, but this will NOT impact active calls. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday August 28th at 5:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Aug 27, 13:48 EDT
Chicago FW urgent test
Completed - The scheduled maintenance has been completed.
Aug 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 01:00 EDT
Scheduled - We'll be conducting some urgent operational test on the Chicago Firewall in HA setup. We don't expect large disruption during the test. But a few VPN tunnels might drop.
Aug 27, 13:48 EDT
Aug 27, 2025
FaxStation API Update
Completed - The scheduled maintenance has been completed.
Aug 27, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 18:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a partial API maintenance on the FaxStation platform.
Impact: It will be minimum, if at all, and NO faxes will be lost but there could be slight delays.
Duration: The maintenance is expected to last for about an hour.
Aug 27, 10:16 EDT
Aug 26, 2025
BV- Scheduled BV Infrastructure Maintenance- 08/26/2025
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: Certain Business Voice extensions may temporarily lose registration/ re-register within 3 seconds, but this will NOT impact active calls. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday August 26th at 5:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Aug 25, 12:18 EDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
FaxStation Outbound Processing Update
Completed - The scheduled maintenance has been completed.
Aug 21, 18:49 EDT
Verifying - Verification is currently underway for the maintenance items.
Aug 21, 18:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:24 EDT
Scheduled - Details and Scope: Sangoma will be performing the 2nd phase of the 8/20 maintenance on the FaxStation outbound processing platform.
Impact: It will be minimum, if at all, and NO faxes will be lost.
Duration: The maintenance is expected to last for 1/2 an hour to an hour.
Aug 21, 09:37 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 08/21/2025
Completed - The scheduled maintenance has been completed.
Aug 21, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, select customers may experience delays in saving changes to BV Portal. Certain Business Voice extensions may temporarily lose registration/ re-register within 3 seconds, but this will NOT impact active calls. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday August 21st at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Aug 20, 13:42 EDT
BV- Scheduled BV Infrastructure Maintenance- 08/21/2025
Completed - The scheduled maintenance has been completed.
Aug 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday August 21st at 8:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Aug 20, 13:39 EDT
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