All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.95 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.95 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
99.98 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.98 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.97 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.93 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.88 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
99.95 % uptime
Today
FAXStation ? Operational
90 days ago
99.88 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.21 % uptime
Today
Internet Access / Circuits Operational
90 days ago
96.88 % uptime
Today
SD-WAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BV- Second Scheduled BV Infrastructure Maintenance- 06/10/2025 Jun 10, 2025 21:00-22:00 EDT

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 10th 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Posted on Jun 09, 2025 - 12:19 EDT

HUD and HUDweb maintenance window: Wednesday, June 11th Jun 11, 2025 00:00-01:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
Posted on Jun 09, 2025 - 14:14 EDT

HUD and HUDweb maintenance window: Thursday, June 12 Jun 12, 2025 00:00-01:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
Posted on Jun 09, 2025 - 14:15 EDT

HUD and HUDweb maintenance window: Friday, June 13th Jun 13, 2025 00:00-01:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
Posted on Jun 09, 2025 - 14:16 EDT
Jun 10, 2025
BV- Scheduled BV Infrastructure Maintenance- 06/10/2025
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 10th 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jun 9, 12:17 EDT
HUD and HUDweb maintenance window: Tuesday, June 10th
Completed - The scheduled maintenance has been completed.
Jun 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
Jun 9, 14:13 EDT
Jun 9, 2025
FaxStation Provisioning and Email Notification Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 9, 19:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 EDT
Scheduled - We will undergo FaxStation Provisioning and email notification maintenance.
During this maintenance window:
- email notification on faxes received will be delayed
- provisioning of devices will be delayed
- Fax operations will not be affected
- Fax Portal should not be affected
Jun 5, 19:47 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
CY- Scheduled CY Maintenance- 06/05/2025
Completed - The scheduled maintenance has been completed.
Jun 5, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our CommUnity platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday June 5th at 9:00 PM ET
Duration: Expected to be no longer than a 60 minute window
Jun 4, 13:50 EDT
BV- Scheduled BV Infrastructure Maintenance- 06/05/2025
Completed - The scheduled maintenance has been completed.
Jun 5, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms, databases and backend fax services.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday June 5th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jun 4, 13:49 EDT
HUD and HUDweb maintenance window: Wednesday, June 5th
Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
Jun 4, 16:42 EDT
Jun 4, 2025
TeamHub Talk users intermittently unable to retrieve CDR's
Resolved - After monitoring our Engineers are considering this incident Resolved.
Jun 4, 16:37 EDT
Update - We are continuing to monitor for any further issues.
Jun 4, 13:54 EDT
Monitoring - A fix has been implemented. If you are still experiencing the issue, please refresh/reload TeamHub. If the issue persists after that, contact support.
Jun 4, 10:49 EDT
Update - We are continuing to investigate this issue.
Jun 4, 10:43 EDT
Investigating - Our engineers are aware that Call Log and Recordings are intermittently unaccessible. They are currently working on a fix. Any calls that do happen are still being stored as expected and will be available.
Jun 4, 09:13 EDT
TH- Scheduled TeamHub Infrastructure Maintenance- 06/03/2025
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be releasing version 3.5 of TeamHub for Business Voice/ Business Voice Plus and CommUnity users. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ
Impact: During the deployment window, there may be select users who might experience login issues, but actively logged in users will not be impacted. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 3rd at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 180 minute window
May 29, 12:13 EDT
Jun 3, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 06/03/2025
Completed - The scheduled maintenance has been completed.
Jun 3, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:01 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be select remote extensions that might not be able to locate their call recordings in Application Framework. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 3rd at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jun 2, 12:24 EDT
SIPStation Store Errors
Resolved - This incident has been resolved.
Jun 3, 17:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 16:04 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 15:51 EDT
Investigating - We are aware that there are some issues with the portal at store.sipstation.com. Our engineers are currently working on the issue.
Jun 3, 15:37 EDT
BV- Scheduled BV Infrastructure Maintenance- 06/03/2025
Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be minor delays (1 or 2 seconds) when placing outbound calls. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 3rd at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jun 2, 12:23 EDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025
Internet Service Impact - Carrier Event - Comcast - FL Area
Resolved - We obtained information from the Local Exchange Carrier that this partial node outage was cleared at 4:15 EST earlier today. We confirmed from our monitors that the affected circuits are now up and operational. We are now closing this system event.
Jun 1, 17:18 EDT
Monitoring - The Local Exchange Carrier reports that the event was due to a partial note outage. Affected circuits have recovered at this time and will be under extended monitoring.
Jun 1, 08:27 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the FL area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jun 1, 07:17 EDT
May 31, 2025
Internet Service Impact - Carrier Event - T-Mobile Wireless
Resolved - This incident has been resolved.
May 31, 21:53 EDT
Monitoring - Circuits affected by this event has recovered and remained stable since, however, T-Mobile Wireless has not declared an all-clear. Circuits may continue to experience issues until an all-clear from the carrier has been issued. We will continue to monitor and send updates as they become available.
May 30, 16:08 EDT
Identified - We received information from the upstream carrier that this service disruption is still ongoing and is scheduled for repair today, but they still have no exact ETR for repair. We have seen a decrease in the number of affected circuits on our monitors for this event. We will continue to engage them to get newer updates and monitor the progress of this system event.
May 29, 15:05 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in several states. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
May 29, 08:12 EDT
May 30, 2025
Intermittent CommUnity Presence Issue
Resolved - This incident has been resolved.
May 30, 17:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 16:17 EDT
Identified - Our engineers have identified the cause and are currently working on implementing a fix.
May 30, 16:05 EDT
Investigating - Our engineers are aware that some customers are experiencing intermittent presence issues on incoming calls. This is also causing some calls to not get to agents in queues.
May 30, 15:26 EDT
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 02:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:01 EDT
Scheduled - We will be performing maintenance on some components of SipStation to improve the reliability of the service. During this period there may be brief interruptions to the SMS Service, Trial accounts and the SipStation store.
May 29, 12:34 EDT
HUD and HUDweb maintenance window: Friday, May 30
Completed - The scheduled maintenance has been completed.
May 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
May 27, 14:07 EDT
May 29, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 05/29/2025
Completed - The scheduled maintenance has been completed.
May 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms including fax and conferencing servers.
Impact: During the deployment, there may be some delays on inbound faxes, however all faxes will still be queued and delivered as expected.
There may also be select Business Voice Plus users that may have issues dialing into conference bridges during the deployment window- active conference calls will not be impacted. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 29th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
May 28, 13:51 EDT
CY - Reported Call failures & MyHUD, HUDweb not loading
Resolved - After monitoring no further issues exist so this incident is now being resolved.
May 29, 19:17 EDT
Monitoring - The environment remains stable and we will continue to monitor.
May 29, 17:24 EDT
Investigating - We are aware that there were reports of some CommUnity platform customers who were unable to make or receive calls. Also, that MyHUD, HUDweb & Admin Panel were not loading for a short period of time. These seem to have currently cleared, but our Engineers are investigating to determine the cause.
May 29, 17:10 EDT
BV- Scheduled BV Infrastructure Maintenance- 05/29/2025
Completed - The scheduled maintenance has been completed.
May 29, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 29th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
May 28, 13:49 EDT
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 09:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:12 EDT
Scheduled - We will be performing essential maintenance on SIPStation. During this time SMS and some store functionality may be briefly affected.
May 29, 02:11 EDT
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 EDT
Scheduled - We will be performing maintenance on some components of SipStation to improve the reliability of the service. During this period there may be brief interruptions to the SM Service and the SipStation store.
May 28, 09:36 EDT
May 28, 2025
SIPStation SMS - Service Impact
Resolved - This incident has been resolved.
May 28, 03:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:30 EDT
Update - We are continuing to work on a fix for this issue.
May 27, 11:10 EDT
Identified - The issue has been identified and a fix is being implemented.
May 27, 09:17 EDT
Update - Our team is continuing to investigate this issue.
May 27, 07:07 EDT
Update - We are continuing to investigate this issue.
May 27, 05:28 EDT
Investigating - We are aware that SMS service is currently down. Our engineers are working on the issue.
May 27, 03:51 EDT
HUD and HUDweb maintenance window: Wednesday, May 28
Completed - The scheduled maintenance has been completed.
May 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD and HUDweb. As a result, HUD and HUDweb may experience temporary downtime or reduced functionality.
May 27, 14:05 EDT
May 27, 2025
BV- Scheduled BV Infrastructure Maintenance- 05/27/2025
Completed - The scheduled maintenance has been completed.
May 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be select remote extensions on some Business Voice Plus locations that may lose registrations. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 27th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
May 26, 12:09 EDT
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