Monitoring - Customers are running on a stable interim solution.
Sep 07, 2023 - 08:50 EDT
Sep 07, 2023 - 08:50 EDT
Update - Our upstream DaaS is still down, but we have a temporary workaround using Windows Remote Desktop. Please contact technical Support at Phone Number: 844-302-7827 for instructions and help setting up your sessions.
Sep 05, 2023 - 08:16 EDT
Sep 05, 2023 - 08:16 EDT
Investigating - The Citrix Cloud service is unavailable for Sangoma customers and we're working with our upstream vendor to resolve the issue asap
Sep 04, 2023 - 18:56 EDT
Sep 04, 2023 - 18:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 05, 2023 - 22:00 EDT
Sep 05, 2023 - 22:00 EDT
Scheduled - Switchvox Cloud will begin a system maintenance initiative. This initiative is essential to improve the scalability, reliability, and performance of our services. During the scheduled maintenance, some instances of Switchvox Cloud will be affected. While we expect minimal disruption, there may be brief periods of service interruption or degraded performance.
We understand the importance of our services to your operations, and we have taken all necessary precautions to ensure a smooth and efficient maintenance process. Our team of skilled technicians will closely monitor the systems to address any issues that may arise promptly. We recommend that, if possible, you schedule any critical tasks before or after the maintenance window.
If you have any questions or concerns regarding this scheduled maintenance, please do not hesitate to contact us at +1 877 344 4861.
Thank you for your understanding and cooperation. We appreciate your patience as we work to improve Switchvox Cloud and provide you with a fantastic experience.
We understand the importance of our services to your operations, and we have taken all necessary precautions to ensure a smooth and efficient maintenance process. Our team of skilled technicians will closely monitor the systems to address any issues that may arise promptly. We recommend that, if possible, you schedule any critical tasks before or after the maintenance window.
If you have any questions or concerns regarding this scheduled maintenance, please do not hesitate to contact us at +1 877 344 4861.
Thank you for your understanding and cooperation. We appreciate your patience as we work to improve Switchvox Cloud and provide you with a fantastic experience.
About This Site
We build trust through transparency.
Check this page for any service disruptions in real time.
We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.
If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.
CommUnity Unified Communications Platform (UCaaS)
Operational
CommUnity Platform
Operational
Voice Services for USA
Operational
HUDweb
Operational
Video Meetings
Operational
myHUD
Operational
Control Panel Access for Moves/Adds/Changes
Operational
FaxLync
Operational
Paperless Fax
Operational
Faxing capabilities and fax.netfortris.com GUI access are down. Our engineers are aware and working on a solution.
CRM Link
Operational
Scheduled Reports
Operational
Voicemail to Email
Operational
Technical Support
Operational
ftp.pbxtra.com
Operational
CDR/ACD reports in control panel
Operational
Record All
Operational
The Verba record all login page is currently not loading. Our engineers are aware and working on a solution.
Zipwhip
Operational
Business Voice Unified Communications Platform (UCaaS)
Operational
Business Voice UCaaS
Operational
Business Voice+ UCaaS
Operational
Sangoma CX (formerly known as Sangoma Contact Center / SC3)
Operational
Currently, we are investigating networking issues in one of our data centers that is impacting ContactCenter functionality. Network Operations is actively working on the issues and we will provide another update as soon as possible.
Business Voice SC2
Operational
Conference
Operational
Fax Classic
Operational
Fax Digital
Operational
Switchvox Unified Communications Platform (UCaaS)
Under Maintenance
Switchvox Platform
Under Maintenance
Switchvox SIP Trunking
Operational
DCS E-Fax (Avantfax)
Operational
Switchvox Registration Service
Operational
Video Meetings (Sangoma Meet Integration)
Operational
Switchvox Update Service
Operational
Service to provide software updates for Switchvox
FAXStation
Operational
PBXact/FreePBX Unified Communications Platform (UCaaS)
Operational
PBXact Cloud
Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS)
Operational
Fonality Communication
Operational
Record All
Operational
Record All on PBxtra, trixbox, and FCS platforms.
HUD classic desktop application
Operational
HUD 3.5 and 3.6
Voice Services for USA
Operational
Voice Services for Australia/New Zealand
Operational
Voice services for Connect and Fonality voip accounts in Australia/New Zealand
Control Panel Access for Moves/Adds/Changes
Operational
Sangoma TaaS Platform
Operational
SIPStation SIP Trunking
Operational
Managed SIP Trunking
Operational
FAXStation - Trunking and API Services
Operational
Reliable and Secure Fax-over-IP (FoIP) Solution
SIPStation UK - Trunking Services
Operational
VoIP Connection to the World for UK Customers
CPaaS And Packaged Applications
Operational
CPaaS Platform
Operational
Sangoma Apps (CPaaS Packaged Apps)
Operational
Collaboration as a Service
Operational
This includes all UCaaS Platforms: CommUnity, Business Voice, Switchvox, FreePBX and PBXact which currently use any of the following cloud applications.
TeamHub Desktop
Operational
TeamHub Mobile
Operational
Sangoma Meet
Operational
Sangoma Talk
Operational
Desktop as a Service
Degraded Performance
Connected Workspace
Degraded Performance
Sangoma Website, Portals and Stores
Operational
www.sangoma.com
Operational
Main Sangoma website
support.sangoma.com
Operational
Business Voice Portal (portal.star2star.com)
Operational
RocketQuote (Business Voice Quoting Portal)
Operational
SIPStation - Store
Operational
The SIPStation online store
FAXStation - Web Portal
Operational
The FAXStation management portal
https://store.sipstation.com/
FreePBX Website (www.freepbx.org)
Operational
The FreePBX website