All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.95 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.95 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.95 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.91 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.98 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
99.93 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.89 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.6 % uptime
Today
SD-WAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 28, 2025

No incidents reported today.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
Multiple Services down
Resolved - This incident has been resolved.
Apr 25, 14:53 EDT
Monitoring - All affected MSP users are now operational. We are continuing to monitor.
Apr 25, 11:44 EDT
Update - Switchvox Cloud and PBXact UCC appear to be back up and running. Our team is continuing to monitor them to ensure they continue to work as expected.
MSP is still in a partial outage state and that engineering team is still investigating.
Apr 25, 11:29 EDT
Investigating - We are aware of an issue with multiple services being down. Our engineering team is working to identify and resolve the issue.
Apr 25, 11:00 EDT
Apr 24, 2025
San Francisco Datacenter Servers Internet Path Changes
Completed - The scheduled maintenance has been completed.
Apr 24, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:30 EDT
Scheduled - Sangoma Engineering has scheduled a Maintenance window for Thursday 4/24/2025
beginning @ 2:30AM ET at San Francisco datacenter facility. This maintenance window is planned for 60 minutes. The services to customers should not be impacted except the monitoring system might show connections down. They will be performing the monitoring system and other server's internet path changes at the datacenter.
This maintenance is part of our continued network upgrades to increase network reliability and ensure proper security and stability. Your business with us is valued and we sincerely appreciate your patience for any inconvenience this may cause.
Apr 16, 15:58 EDT
Apr 23, 2025
CommUnity Hard Phone Users with Unregistered Phones
Resolved - All customers and partners that needed their phones rebooted have been provided assistance. If you are still experiencing issues, please contact Support for further assistance.
Apr 23, 21:12 EDT
Update - Post maintenance, we are seeing that a small subset of hard phone users on the CommUnity platform may find their phone isn't registered, to correct this you may need to restart your phone to re-register. If after doing this you are still experiencing issues, please contact Support for further assistance.
Apr 23, 14:52 EDT
Monitoring - Post maintenance, we are seeing that a small subset of hard phone users on the CommUnity platform may find their phone isn't registered, to correct this you may need to restart your phone to re-register. If after doing this you are still experiencing issues, please contact Support for further assistance.
Apr 23, 07:28 EDT
Identified - After tonights maintenance window we are seeing that a small subset of hard phone users on the CommUnity platform may find their phone isn't registered, to correct this you may need to restart your phone to re-register. If after doing this you are still experiencing issues, please contact Support for further assistance.
Apr 23, 03:53 EDT
CY- Scheduled CY Maintenance- 04/23/2025
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our CommUnity platform.
Impact: During the deployment window, there may be select customers that might experience interruptions and/or delays across the entire CommUnity voice platform, including myHud, TeamHub and Admin Panel. In the event that physical devices lose registration, they are expected to re-register within 10-15 minutes. Additional details here: https://sangomakb.atlassian.net/wiki/spaces/Community/pages/738852865/CommUnity+Infrastructure+Update+March+4+2025
Time of Release: Scheduled for Wednesday April 23rd at 1:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Apr 16, 14:23 EDT
Apr 22, 2025
TeamHub- Scheduled TeamHub Release (3.4)- 04/22/2025
Completed - The scheduled maintenance has been completed.
Apr 22, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 EDT
Scheduled - Details and Scope: Sangoma is planning an upgrade to version 3.4 on the TeamHub platform. Additional details can be viewed under the TeamHub release notes section here: https://sangomakb.atlassian.net/wiki/x/DgCjKg
Impact: During the deployment window, there may be brief interruption with users connecting to their services.
There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 21st at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Apr 21, 13:04 EDT
Faxstation Portal not displaying faxes
Resolved - We have been monitoring this incident and we are seeing no issues. This case will now be closed.

Feel free to contact us with any questions or concerns.
Apr 22, 16:14 EDT
Monitoring - Our engineers have put a fix in. If you are still experiencing the problem, log out, clear your browser's cache, and log back in. If that does not resolve the issue contact support.
Apr 22, 12:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 11:59 EDT
Investigating - We are aware of an issue with the Faxstation portal intermittently not displaying faxes in Inbox or Outbox. Our engineers are aware and are looking into the cause and resolution.
Apr 22, 11:50 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
CY- Scheduled CY Maintenance- 04/15/2025
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our CommUnity platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 15th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 14, 12:13 EDT
Apr 14, 2025

No incidents reported.

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