All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.91 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.91 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.99 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.99 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
99.99 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.99 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.99 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
99.99 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Managed Service Provider (MSP) Operational
90 days ago
97.29 % uptime
Today
Internet Access / Circuits Operational
90 days ago
89.21 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
99.94 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Dallas FortiGate FW upgrade Sep 17, 2024 01:00-02:00 EDT
Sangoma Engineering has scheduled a Maintenance window for Tuesday 9/17/2024
beginning @ 1:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of both of our Dallas datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Posted on Sep 10, 2024 - 12:18 EDT
San Francisco FortiGate FW upgrade Sep 17, 2024 03:00-04:00 EDT
Sangoma Engineering has scheduled a Maintenance window for Tuesday 9/17/2024
beginning @ 3:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of both of our San Francisco datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Posted on Sep 10, 2024 - 12:21 EDT
CY- Scheduled Infrastructure Maintenance- 09/18/2024 Sep 18, 2024 01:00-05:00 EDT
Details and Scope: Sangoma will be performing a regularly scheduled maintenance and testing on the CommUnity redundancy infrastructure.
Impact: During this maintenance there will be periods of time where SIP registrations and SIP signaling could be impacted.
Time of Release: Scheduled for Wednesday September 18th at 1:00 AM EDT
Duration: Expected to be no longer than a 240 minute window
Posted on Sep 10, 2024 - 14:55 EDT
Atlanta FortiGate FW upgrade Sep 20, 2024 00:00-01:00 EDT
Sangoma Engineering has scheduled a Maintenance window for Friday 9/20/2024
beginning @ 0:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of our Atlanta datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Posted on Sep 12, 2024 - 12:37 EDT
LAX SBC Upgrade Sep 20, 2024 00:00-02:00 EDT
We will be undergoing scheduled maintenance during this time.
Posted on Sep 05, 2024 - 11:43 EDT
Seattle FortiGate FW upgrade Sep 20, 2024 03:00-04:00 EDT
Sangoma Engineering has scheduled a Maintenance window for Friday 9/20/2024
beginning @ 3:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of our Seattle datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Posted on Sep 12, 2024 - 12:38 EDT
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
BV- Scheduled BV Infrastructure Maintenance- 09/12/2024
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There may be slight delays when pushing saves to Business Voice Plus locations (with StarBoxes) and making changes to quotes in RocketQuote during the deployment window. All actions will be queued and resumed after the deployment window. There is no expectation of any other service interruption or degradation. All calls and other services are expected to continue as normal.
Time of Release: Scheduled for Thursday September 12th at 8:00 PM EDT
Duration: Expected to be no longer than a 120 minute window
Sep 11, 13:55 EDT
Releasing Teamhub Desktop v. 3.2.0-203
Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 EDT
Scheduled - A new Teamhub Desktop version will be available on Thursday, September 12th, 2024 at 8:00 pm EST. This new version includes the following changes and fixes:

- Zoom-in shortcut will also work by pressing Control + "=" (without pressing "Shift" to be a Control + "+") to match the shortcut Zoom-in behavior also supported in Chrome Browsers.
- Resolved the "death white screen" that makes the application non-responsive by re-creating the main application window and closing the spoiled one when a renderer process crash is being detected.

Please always update to the latest Sangoma Teamhub Desktop version by clicking "Checking for updates" under the Sangoma Teamhub Desktop application menu or by downloading and installing the application suitable for your operation system from the Sangoma Teamhub home screen.
Sep 12, 14:27 EDT
Los Angeles FortiGate FW upgrade
Completed - The scheduled maintenance has been completed.
Sep 12, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 EDT
Scheduled - Sangoma Engineering has scheduled a Maintenance window for Thursday 9/12/2024
beginning @ 3:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of both of our Los Angeles datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Sep 6, 11:47 EDT
Chicago FortiGate FW upgrade
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 EDT
Scheduled - Sangoma Engineering has scheduled a Maintenance window for Thursday 9/12/2024
beginning @ 1:00AM ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of both of our Chicago datacenter facility. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Sep 6, 11:19 EDT
Sep 11, 2024

No incidents reported.

Sep 10, 2024
Servers maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:30 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 12:37 EDT
BV- Scheduled BV Portal Maintenance- 09/10/2024
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday September 10th at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Sep 9, 12:17 EDT
BV- Scheduled Infrastructure Maintenance- 09/10/2024
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday September 10th at 5:00 AM EDT
Duration: Expected to be no longer than a 60 minute window
Sep 6, 10:34 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024
Internet Service Impact - Carrier Event - Charter/Spectrum - CA Area
Resolved - Circuits have remained stable during the extended monitoring period. This event is now resolved.
Sep 8, 21:10 EDT
Monitoring - According to the local carrier, the multi-node outage was declared resolved at 9:06 AM local time. We shall begin an extended monitoring to ensure the stability of the affected circuits.
Sep 8, 17:01 EDT
Identified - We were informed by Charter/Spectrum that this multi-node system event affecting customers in the CA and AZ area is still ongoing with no ETA provided. We will continue to engage them to get newer updates and relay them to you as soon as they become available.
Sep 8, 12:01 EDT
Update - We are continuing to investigate this issue.
Sep 8, 09:15 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Sep 8, 03:17 EDT
Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
BV- Scheduled Infrastructure Maintenance- 09/05/2024
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday September 5th at 9:00 PM EDT
Duration: Expected to be no longer than a 120 minute window
Sep 4, 13:46 EDT
Releasing Teamhub Desktop v3.2.0-202 (2024-04-24)
Completed - The scheduled maintenance has been completed.
Sep 5, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 13:00 EDT
Scheduled - A new Teamhub Desktop version will be available on Thursday 5th, 2024 at 1:00 pm EST. This new version includes the following changes and fixes:
- Zoom-in shortcut will also work by pressing Control + "=" (without pressing "Shift" to be a Control + "+") to match the shortcut Zoom-in behavior also supported in Chrome Browsers.
- Resolved the "death white screen" that makes the application non-responsive by re-creating the main application window and closing the spoiled one when a renderer process crash is being detected.

Please always update to the latest Sangoma Teamhub Desktop version by clicking "Checking for updates" under the Sangoma Teamhub Desktop application menu or by downloading and installing the application suitable for your operation system from the Sangoma Teamhub home screen.
Sep 4, 20:22 EDT
Sangoma CX - Cluster acd2-aws. Scheduled Services Restart.
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 EDT
Scheduled - Description and scope: On Thursday, September 5th, 2024 at 2:00 a.m. EDT, platform maintenance has been scheduled to update and restart one switch telephony server and one web server from a pool of servers allocated to the CX platform on Cluster acd2-aws. No impact is expected. Restart will take 5 to 10 minutes.

The Cluster used by a Sangoma CX tenant is shown at the bottom of the page next to the version number as detailed in the following KB article: https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications
Sep 4, 19:58 EDT
New York & Toronto Fortigate Upgrade
Completed - The scheduled maintenance has been completed.
Sep 5, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled - Sangoma Engineering has scheduled a Maintenance window for Thursday 9/5/2024
beginning @ Midnight ET. This maintenance window is planned for 60 minutes, services may
experience multiple drops possibly lasting up to 5 to 10 minutes each during this 60 minute
maintenance window. They will be performing a Software Upgrade to the latest version out
of both of our New York and our Toronto Central Office facilities. This maintenance is part of
our continued network upgrades to increase network reliability and ensure proper stability.
Your business with us is valued and we sincerely appreciate your patience for any inconvenience
this may cause.
Aug 29, 16:33 EDT
Sep 4, 2024
CY- Scheduled Infrastructure Maintenance- 09/04/2024
Completed - The scheduled maintenance has been completed.
Sep 4, 03:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the CommUnity voice platform.
Impact: Phone registrations, inbound/outbound calls could be impacted beyond the expected interruption of 60s. Users may not be able to log in to Admin Portal, myHUD and HUDweb during the deployment window.
Time of Release: Scheduled for Wednesday September 4th at 1:00 AM EDT
Duration: Expected to be no longer than a 240 minute (4hour) window
Aug 30, 15:31 EDT
Sep 3, 2024
BV- Second Scheduled Infrastructure Maintenance- 09/03/2024
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday September 3rd at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Aug 30, 15:30 EDT
BV- Scheduled Infrastructure Maintenance- 09/03/2024
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to BV Reports to implement Single Sign On.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday September 3rd at 8:00 AM EDT
Duration: Expected to be no longer than a 60 minute window
Aug 30, 15:29 EDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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