Switchvox Cloud mass updates to 8.2.2.1, begins Jun 24
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 22:00 EDT
Scheduled - Beginning the evening of Tuesday June 24th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.2.2.1. This is a minor update from the current version of 8.0.4. New features and resolved issues in this release are summarized at https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/787349521/Switchvox+-+Release+Notes+Version+8.2.2.1+May+26+2025.

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service. Upgrades will be paused on July 3rd for the July 4th holiday.

For any questions, please feel free to reach out to our dedicated support team at
toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Jun 24, 2025 22:00 - Jul 25, 2025 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.94 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.94 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
99.98 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
99.98 % uptime
Today
Voice Services (Switchvox Cloud) Under Maintenance
90 days ago
99.97 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.93 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.88 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
99.95 % uptime
Today
FAXStation ? Operational
90 days ago
99.88 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.28 % uptime
Today
Internet Access / Circuits Operational
90 days ago
97.17 % uptime
Today
SD-WAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Fonality Firewall Upgrade Maintenance Window (Australia Data Center) Jul 25, 2025 11:00-12:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2025 - 12:14 EDT
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Jul 11, 2025 - 11:57 EDT

Fonality Firewall Upgrade Maintenance Window (East Coast Data Center) Jul 29, 2025 10:00-11:00 EDT

We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Posted on Jul 11, 2025 - 12:09 EDT

CY/Fonality Firewall Upgrade Maintenance Window (West Coast Data Center) Aug 1, 2025 02:00-03:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2025 - 12:13 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2025 - 12:12 EDT
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a 3-5 minute connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Jul 11, 2025 - 12:11 EDT
Jul 11, 2025
BV & BV+ Intermittent outbound calls are failing
Resolved - After monitoring, our Engineers are seeing no further call failures. This incident is now being resolved.
Jul 11, 19:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 12:35 EDT
Investigating - We are aware that some BV and BV+ customers are reporting that some outbound calls are failing. Our Engineers are currently investigating and should be applying a fix here shortly. We will keep you updated on the status of this incident.
Jul 11, 12:18 EDT
CY- Scheduled CY Maintenance- 07/10/2025
Completed - The scheduled maintenance has been completed.
Jul 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform.
Impact: During the deployment window, there may be select customers that might experience loss of SIP signaling (for new calls and calls attempting to disconnect) and presence for up to 120 seconds. There is no expectation of any other service interruption or degradation on active calls.
Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AwDHMg
Time of Release: Scheduled for Thursday July 10th at 11:00 PM Eastern Time
Duration: Expected to be no longer than a 120 minute window
Jul 9, 14:06 EDT
Jul 10, 2025
TH- Scheduled TeamHub Infrastructure Maintenance- 07/10/2025
Completed - The scheduled maintenance has been completed.
Jul 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be releasing version 3.6 of TeamHub for Business Voice/ Business Voice Plus and CommUnity users. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AQC4Mg
Impact: During the deployment window, there may be select users who might experience login issues, but actively logged in users will not be impacted. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 10th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jul 9, 14:03 EDT
FaxStation Return-notification Update
Completed - The scheduled maintenance has been completed.
Jul 10, 19:39 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 10, 19:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:30 EDT
Scheduled - We will be undergoing FS return-notification quality improvements during this maintenance period. It will affect both, success and failure notifications. As such delay in sending the return pages should be expected; however the maintenance does not affect faxing in either direction.
After the maintenance is complete there should be a noticeable improvement in the quality of all return-notification pages.
Jul 3, 11:23 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 07/10/2025
Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 10th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jul 9, 13:58 EDT
BV- Scheduled BV Infrastructure Maintenance- 07/10/2025
Completed - The scheduled maintenance has been completed.
Jul 10, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms to improve parked call functionality.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 10th at 5:30 AM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jul 9, 13:57 EDT
Jul 9, 2025
CY- Scheduled CY Maintenance- 07/09/2025
Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform.
Impact: During the deployment window, there may be select customers that might experience interruptions and/or delays across the entire CommUnity voice platform, including myHud, TeamHub and Admin Panel.
There is no expectation of any other service interruption or degradation on active calls.
Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/EIBHMg
Time of Release: Scheduled for Tuesday July 9th at 1:00 AM Eastern Time
Duration: Expected to be no longer than a 120 minute window
Jul 2, 14:53 EDT
Jul 8, 2025
Sangoma Meet- Scheduled Sangoma Meet Maintenance - 07/08/2025
Completed - The scheduled maintenance has been completed.
Jul 8, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:30 EDT
Scheduled - Description and scope: On 07/08/2025 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform.

Intervention duration: 120 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- This is a routine maintenance release focused on enhancing the stability, reliability, and overall performance of your Sangoma Meet application.

Bug Fixes:
- Meeting roles now reliably correct
- Screen recordings always capture current view
- Live captions consistently appear on screen
- All participant audio now fully recorded
- Teamhub summaries display accurately
- Transcription starts and stops reliably
Jul 7, 10:47 EDT
BV- Scheduled BV Infrastructure Maintenance- 07/08/2025
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday July 8th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jul 7, 12:12 EDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Legacy HUD / HUD web services are Down
Resolved - After monitoring, no further issues have been reported. This incident is now being resolved.
Jul 2, 19:01 EDT
Monitoring - A fix has been implemented and at this time we'll be monitoring for stability. Should you still be encountering further issues please contact Support.
Jul 2, 16:29 EDT
Update - Engineers have isolated the issue and are working to resolve for customer that are currently impacted.
Jul 2, 15:34 EDT
Identified - Sangoma Engineers are aware and have identified an issue impacting Legacy HUD / HUD web services. They are currently working to resolve this issue.
Jul 2, 15:00 EDT
Jul 1, 2025
CX- Scheduled CX Infrastructure Maintenance- 07/01/2025
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our CX platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday July 1st at 5:00 AM ET
Duration: Expected to be no longer than a 60 minute window
Jun 30, 12:11 EDT
Jun 30, 2025
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:00 EDT
Scheduled - We will be undergoing routine maintenance during this time. Service is not expected to be affected.
Jun 27, 10:42 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
CY- Emergency CY Maintenance- 06/26/2025
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance and infrastructure updates for our CommUnity platform.
Impact: There may be roughly 60-120 seconds of SIP registration and SIP signaling interruptions. There are no expectations of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday June 26th 11:00 PM Eastern Time
Duration: Expected to be no longer than a 60 minute window
Jun 25, 17:47 EDT
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