All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
Control Panel / Admin Panel Operational
CRM Link Operational
FaxLync Operational
HUDweb Operational
myHUD Operational
Paperless Fax Operational
90 days ago
100.0 % uptime
Today
Record All (Verba) Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Zipwhip Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.99 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
99.99 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
90 days ago
100.0 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
90 days ago
100.0 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.61 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.7 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.8 % uptime
Today
Record All (Orkweb) ? Operational
90 days ago
100.0 % uptime
Today
HUD Classic Desktop Application ? Operational
90 days ago
99.4 % uptime
Today
HUDweb Operational
90 days ago
99.36 % uptime
Today
Control Panel / Admin Panel Operational
90 days ago
99.22 % uptime
Today
Report Scheduler Operational
90 days ago
100.0 % uptime
Today
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
Managed SIP Trunking Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
99.99 % uptime
Today
CPaaS Platform Operational
90 days ago
99.99 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
99.99 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.99 % uptime
Today
TeamHub Desktop Operational
90 days ago
99.99 % uptime
Today
TeamHub Mobile Operational
90 days ago
99.99 % uptime
Today
Sangoma Meet Operational
90 days ago
99.99 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational
90 days ago
100.0 % uptime
Today
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Website (www.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Customer Support (support.sangoma.com) Operational
90 days ago
100.0 % uptime
Today
Support Portal (help.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Portal (portal.sangoma.com) Operational
90 days ago
100.0 % uptime
Today
Sangoma Website (www.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
SIPStation Store (store.sipstation.com) ? Operational
90 days ago
100.0 % uptime
Today
Switchvox Portal (my.digiumcloud.com) ? Operational
90 days ago
100.0 % uptime
Today
VoIP Supply Website (voipsupply.com) ? Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.67 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.76 % uptime
Today
SDWAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.99 % uptime
Today
Managed Network Services Operational
90 days ago
99.97 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
90 days ago
100.0 % uptime
Today
Fraud Protection Operational
90 days ago
100.0 % uptime
Today
911 Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Fonality - Firewall Software Upgrade (Sydney Data Center) - 07/02/2024 Jul 2, 2024 14:00-15:00 EDT
Updates will be performed to firewall equipment.
During the maintenance period a five second connection interruption may be experienced by customers in Australia and Asia in the control panel, HUD, and active calls, while sessions are cleared.
Posted on Jun 27, 2024 - 16:40 EDT
Sangoma SMS Scheduled Maintenance Jul 2, 2024 15:00-17:00 EDT
Description and scope: On Tuesday 07/02/2024 at 3:00 pm EDT we will be performing a scheduled intervention for the Sangoma SMS. The latest update enables Google account login on the SMS mobile app for added convenience and security. It also brings fixes and enhancements: better UI for invalid numbers, resolved message pagination issues, smoother notifications, attachment previews for Android, and improved cross-device login.

Intervention duration: 120 minutes

Impact: Sangoma SMS services will be impacted during the maintenance period.

Considerations:
- Bug Fixes.
-Google Login.

Improvements/Features:
- Google Account Login (Mobile App)
- Persistent Login: Users will remain logged in until they choose to log out, improving user convenience
- Improved Contacts Permission: Fixed permission issues on Android, ensuring smooth access to contacts
- Resolved issues with push notifications
- 2FA Login Flow Fixed: The login flow for two-factor authentication is now seamless, even when retrieving
codes from the same device.
Posted on Jun 30, 2024 - 13:56 EDT
BV- Scheduled Infrastructure and BV Portal Maintenance- 07/02/2024 Jul 2, 2024 15:00-16:00 EDT
Details and Scope: There are some planned infrastructure upgrades to the Business Voice and Business Voice Plus platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: During the deployment window, there may be some delays in time/ date synchronization for some endpoints. There may also be some delays in CDR reporting during the deployment window. There is no expectation of any other service interruption or degradation.
Time of Release: Scheduled for Tuesday July 2nd 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Posted on Jul 01, 2024 - 12:21 EDT
Infrastructure maintenance Jul 2, 2024 22:00 - Jul 3, 2024 00:00 EDT
Details and Scope: On Tuesday 07/02/2024 at 10:00 pm EDT we will be performing a routine maintenance to the CPaaS platform.

Duration: 2 Hours

Impact:
No major impact is expected during this time but some users could experience:

- TeamHub users could experience a loss of connection for a brief period
- In some rare occurrences, users could see an error during the login process
Posted on Jun 27, 2024 - 15:56 EDT
CY - Firewall Software Upgrade (East Coast Data Center) - 07/02/2024 Jul 2, 2024 22:00-23:00 EDT
Updates will be performed to firewall equipment.
During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared.
Posted on Jun 27, 2024 - 16:46 EDT
CY - Firewall Software Upgrade (Atlanta Data Center) - 07/10/2024 Jul 10, 2024 06:00-07:00 EDT
Updates will be performed to firewall equipment.
During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared.
Posted on Jun 27, 2024 - 16:51 EDT
CY - Firewall Software Upgrade (West Coast Data Center) - 07/10/2024 Jul 10, 2024 07:00-08:00 EDT
Updates will be performed to firewall equipment.
During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared.
Control panel performance may be degraded for up to a five minute period when tunnel servers are rebooted, and VPN connections are re-established.
Posted on Jun 27, 2024 - 16:55 EDT
Past Incidents
Jul 1, 2024

No incidents reported today.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024
BV- Second Scheduled Infrastructure Maintenance- 06/27/2024
Completed - The scheduled maintenance has been completed.
Jun 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to security and maintenance around voicemail along with upgrades to improve overall stability of our platform.
There are also planned infrastructure upgrades related to toll free routing (800, 833, 844, 855 and 866) for both the Business Voice and Business Voice Plus platform.
Impact: There may be some Business Voice Plus locations with remote extensions that may be unable to make/ receive calls during the deployment window- active calls will not be impacted.
There may also be some delayed responses in BV Portal, BV Reports and Application Framework. There is no expectation of any other service interruption or degradation.
Time of Release: Scheduled for Thursday June 27th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Jun 26, 14:03 EDT
BV- Scheduled Infrastructure Maintenance- 06/27/2024
Completed - The scheduled maintenance has been completed.
Jun 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 15:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to toll free routing (800, 833, 844, 855 and 866) for both the Business Voice and Business Voice Plus platform. There are also platform related upgrades for both Business Voice and Business Voice Plus.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday June 27th 2024 at 3:00 PM EST
Duration: Expected to be a 120 minute window
Jun 26, 14:01 EDT
Jun 26, 2024
Intermittent Connection Issues on Sangoma Meet
Resolved - The incident has now been resolved.
Jun 26, 21:25 EDT
Monitoring - The fix has been successfully applied and we are currently monitoring key service metrics.
Jun 26, 19:06 EDT
Identified - The issue has been identified and a fix is being applied.
Jun 26, 17:22 EDT
Investigating - We are currently experiencing intermittent connection issues on Sangoma Meet. Some users have reported being frequently dropped from meetings or facing difficulties when attempting to join meetings. This issue does not affect all users and occurs sporadically.

Current Impact:
1- Users may be dropped from meetings unexpectedly.
2- Users may experience difficulty joining meetings after multiple attempts.

Our technical team is actively investigating the root cause of this issue and working on a resolution.
Jun 26, 15:16 EDT
BV+/Starbox customers with Big Leaf SD-WAN - Voice Services Impacted
Resolved - This incident has been resolved.
Jun 26, 16:28 EDT
Update - We are continuing to monitor for any further issues.
Jun 26, 10:15 EDT
Monitoring - It looks as though traffic across the Big Leaf network is now reaching the Starbox for customers that were impacted. Sites seem to be fully operational. We will continue to monitor and engage with Big Leaf on the root cause.
Jun 26, 10:13 EDT
Identified - With the Big Leaf SD-WAN devices sitting on the edge, we have identified that traffic traversing Big Leaf's network before reaching the BV+/Starbox. is dropping. We have escalated and are engaged with Big Leaf.
Jun 26, 10:11 EDT
Investigating - We have discovered an issue with BV+/Starbox customers who are using Big Leaf SD-WAN services. Currently, a subset of these customer's voice services are impacted. Our engineering team is actively investigating the matter.
Jun 26, 09:39 EDT
SWVX- Switchvox Cloud Maintenance- 06/25/2024
Completed - The scheduled maintenance has been completed.
Jun 26, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:30 EDT
Scheduled - Details and Scope: A renewed digiumcloud.net SSL certificate will be applied to all Switchvox Cloud customer instances. The deployment window is expected to be up to 4 hours.
Impact: There may be a connection interruption if logging into Switchboard during the deployment window. There is no expectation of any voice service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 25th 2024 at 8:30 PM EST
Duration: Expected to be a 240 minute window
Jun 24, 12:46 EDT
Jun 25, 2024
BV- Scheduled Infrastructure Maintenance- 06/25/2024
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to routing on the Business Voice Plus platform. There is also some work being done on toll free routing (888 and 877 only) for both the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday June 25th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Jun 24, 12:48 EDT
Jun 24, 2024
Sangoma Identity login issues
Resolved - This incident has been resolved.
Jun 24, 23:05 EDT
Update - Service should now be fully restored. We will continue to monitor for stability.
Jun 24, 15:40 EDT
Update - We are aware that a small subset of customers are seeing a read-only error when logging in. We have been restoring in phases and because of this not everyone has full access yet. Please standby as we continue to restore this subset of users.
Jun 24, 15:28 EDT
Update - We are continuing to monitor for any further issues.
Jun 24, 15:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 15:08 EDT
Identified - Sangoma Engineering has identified the issue and currently working on a fix.
Jun 24, 15:06 EDT
Update - We are continuing to investigate this issue.
Jun 24, 14:30 EDT
Update - We are continuing to investigate this issue.
Jun 24, 14:29 EDT
Investigating - The ability to login to some Sangoma platforms might fail due to some issues on the backend services of Sangoma Identity platforms. Engineers are currently investigating.
Jun 24, 14:27 EDT
Switchvox Cloud Mass Updates to 8.0.3- Begins Apr 18th
Completed - All upgrades have been completed.
Jun 24, 08:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 EDT
Scheduled - Beginning the evening of Thursday April 18th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.3.

Updates will happen during our customers’ regular maintenance windows, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at
+1 (256) 428-6161 or toll-free at +1 (877) 344-4861
Apr 9, 19:41 EDT
Internet issue in Utah
Resolved - Good Day,

All circuits affected by this system event are found to be up and stable at this time.

We will continue to closely monitor and make follow-through as necessary. Thank you for your patience.
Jun 24, 07:48 EDT
Update - Local Exchange Carrier advised an ETA of 5:30AM CT.

We will continue to stay engaged and send updates as they become available.
Jun 24, 04:40 EDT
Update - Comcast continues to repair the fiber cut in UT but they have not provided an ETR for this down event. We shall continue to stay engaged with them and send the updates as they become available.
Jun 24, 01:31 EDT
Update - The cable repair team of Comcast in UT is still working to resolve the fiber cut in the area. however they have not provided an ETR for this down event. We shall continue to stay on top of this event and reach out with the carrier until connection is restored.
Jun 23, 23:22 EDT
Update - We reached out again to Comcast as the affected sites remained down after 6PM. Comcast fiber technicians are still working on their equipment but no new ETR has been given. We shall continue to stay engaged with the carrier and we'll keep you informed with new updates.
Jun 23, 21:12 EDT
Identified - Comcast carrier detected an internet issue in UT due to a fiber cut. They have given an estimate time of restoration of 6PM local time. We shall remain engaged with them and continue to monitor your circuits.
Jun 23, 20:03 EDT
Jun 23, 2024
Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
BV- Second Scheduled Infrastructure Maintenance- 06/20/2024
Completed - The scheduled maintenance has been completed.
Jun 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades for the Business Voice platform to improve overall stability of our platform. There are also planned database upgrades on both Business Voice and Business Voice Plus.
Impact: There may be delays in pushing changes on Business Voice Plus locations during the deployment window. There are no other expected impacts. All services are expected to function as normal.
Time of Release: Scheduled for Thursday June 20th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Jun 19, 14:07 EDT
BV- Scheduled Infrastructure and BV Portal Maintenance- 06/20/2024
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to routing on the Business Voice and Business Voice Plus platform .
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There may be delays in pushing changes on Business Voice Plus locations during the deployment window. There are no other expected impacts. All services are expected to function as normal.
Time of Release: Scheduled for Thursday June 20th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Jun 19, 14:05 EDT
Jun 19, 2024
**Informational Alert - State of Massachusetts 911 Event**
Resolved - The State of Massachusetts has officially confirmed that the event is now resolved and All Clear.
Jun 19, 13:22 EDT
Identified - The State of Massachusetts is having a service event impacting the use of its 911 Services. This Event is not related to Sangoma in any way, however, we felt it necessary to inform our customers that could be impacted in the event of an emergency. We have linked an article from the Channel 7 Boston News: https://whdh.com/news/massachusetts-officials-dealing-with-statewide-911-system-outage/

The Massachusetts State Police in a statement said anyone in need of state police assistance should contact their regional dispatch center.

The phone numbers for state police regional dispatch centers are as follows:

North Shore: 978-538-6180
Western Massachusetts: 413-587-5700
Franklin County: 413-625-8326 or 413-625-8468
Western Worcester County: 508-867-5181 or 508-309-5350
Worcester County: 508-829-8420
South Coast, Cape & Islands: 508-397-3192
Greater Boston: 617-946-3080
Logan Airport: 617-568-7301
Metrowest: 508-820-2121

“If you are experiencing an emergency, if you find your way to police, fire or EMS, we will make sure that you get to the right place,” said Boston Mayor Michelle Wu.
Jun 18, 15:32 EDT
Internet Service Impact - Verizon Carrier Event
Resolved - This incident has been resolved.
Jun 19, 13:18 EDT
Update - We are still in communication with our escalation contacts regarding this Verizon upstream service disruption in the Northeast area. While we are no longer seeing down circuits in our monitors, Verizon has not yet given an All Clear. We will keep you posted on further updates to this event,
Jun 19, 10:13 EDT
Update - We are still in communication with our escalation contacts regarding the Verizon upstream service disruption that occurred earlier this afternoon. In speaking to our Verizon contacts, they are advising that a small subset of our 4G customers in the Northeast area experienced a brief service interruption. We remain engaged with our upstream carrier and continue to monitor the situation and will provide updates as they become available. While service looks to be restored at the moment, Verizon has not given the All Clear and currently has no ETR.
Jun 18, 19:08 EDT
Identified - We have detected and confirmed with Verizon that an upstream service disruption quickly impacted internet connectivity for a small subset of our 4G customers in the Northeast. Per Verizon, "There are 4G/5G LTE service disruption within NY and surrounding areas."
We remain engaged with our upstream carrier and continue to monitor the situation and will provide updates as they become available. While service looks to be restored at the moment, Verizon has not given the All Clear and currently has no ETR.
Jun 18, 15:55 EDT
Outbound Calling on CX
Resolved - This incident has been resolved.
Jun 19, 12:56 EDT
Monitoring - We have discovered an issue with Outbound Calling being impacted on our CX platform. Engineers have already remediated the issue and service is restored. We are monitoring.
Jun 19, 11:26 EDT
CY- Scheduled Infrastructure Maintenance- 06/19/2024
Completed - The scheduled maintenance has been completed.
Jun 19, 03:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the CommUnity platform.
Impact: There may be up to 60 seconds of delay in SIP signaling and phone registrations and inbound/ outbound calls. All other services are expected to function as normal. Active calls will NOT be impacted.
Time of Release: Scheduled for Wednesday June 19th 2024 at 1:00 AM EST
Duration: Expected to be a 240 minute window
Jun 17, 12:21 EDT
Jun 18, 2024
Sangoma Meet Scheduled Maintainance
Completed - The scheduled maintenance has been completed.
Jun 18, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:30 EDT
Scheduled - Description and scope: On Tuesday 06/18/2024 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform, upgrading it to version 5.5.1 which includes bug fixes for release V5.5.

Intervention duration: 120 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- Fixes implemented for Web, Desktop and mobile applications.
- No new features have been added to the Sangoma Meet with this release.

What it is fixed:
1- Default meeting not configured message displayed only to BV premium & standard users: We have resolved the issue causing intermittent errors on the screen.

2- Transcription panel losing phrases: Users speaking too quickly experienced lost phrases in the transcription panel.

3- Video setting issues on MAC computers: Some users were unable to set video quality to HD in Sangoma Meet.

4- Mouse pointer getting replicated while screen sharing: ​​While screen sharing mouse pointer getting replicated multiple times on the shared screen.
Jun 17, 17:04 EDT
BV- Scheduled Infrastructure and BV Portal Maintenance- 06/18/2024
Completed - The scheduled maintenance has been completed.
Jun 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expected impact. All services are expected to function as normal.
Time of Release: Scheduled for Tuesday June 18th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Jun 17, 12:19 EDT
Jun 17, 2024
Internet Service Impact - Carrier Event - Charter/Spectrum
Resolved - All affected connections have now recovered. Charter/Spectrum has declared an all clear message and outage resolved at 7:36PM local time. We are now beginning an extended monitoring period to ensure no problems persist.
Jun 17, 21:01 EDT
Monitoring - Most of the affected circuits that are part of this down event have recovered. We shall continue to reach out to Charter/Spectrum and ask further details of the outage. We will also continue to monitor your internet connection for stability.
Jun 17, 17:55 EDT
Update - We received new information from Charter/Spectrum that the service disruption impacting internet connectivity for some of our customers is still ongoing with no new ETR. We will remain engaged with them to continue monitoring the situation and to provide updates as they become available.
Jun 17, 13:14 EDT
Update - Spectrum has updated the ETR to 11am CT. We'll continue to stay engaged with our escalation contacts and will keep you updated with any new updates.
Jun 17, 11:10 EDT
Identified - Spectrum has given an ETR of 9AM CST. We will continue to stay engaged and send updates as they become available.
Jun 17, 08:39 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carrier, Spectrum, that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jun 17, 05:25 EDT
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