All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.92 % uptime
Today
Voice Services (CommUnity) Operational
Control Panel / Admin Panel Operational
CRM Link Operational
FaxLync Operational
HUDweb Operational
myHUD Operational
Paperless Fax Operational
90 days ago
99.92 % uptime
Today
Record All (Verba) Operational
90 days ago
99.92 % uptime
Today
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.99 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
99.99 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.99 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
99.99 % uptime
Today
E-Fax (Avantfax) Operational
90 days ago
99.99 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
99.99 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.99 % uptime
Today
System Admin DDNS ? Operational
90 days ago
99.99 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.8 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.78 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.8 % uptime
Today
Record All (Orkweb) ? Operational
90 days ago
100.0 % uptime
Today
HUD Classic Desktop Application ? Operational
90 days ago
99.7 % uptime
Today
HUDweb Operational
90 days ago
99.66 % uptime
Today
Control Panel / Admin Panel Operational
90 days ago
99.66 % uptime
Today
Report Scheduler Operational
90 days ago
100.0 % uptime
Today
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.99 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
99.99 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
99.99 % uptime
Today
CPaaS Platform Operational
90 days ago
99.99 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
99.99 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.99 % uptime
Today
TeamHub Desktop Operational
90 days ago
99.99 % uptime
Today
TeamHub Mobile Operational
90 days ago
99.99 % uptime
Today
Sangoma Meet Operational
90 days ago
99.99 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational
90 days ago
100.0 % uptime
Today
Sangoma Website, Portals and Stores Operational
90 days ago
99.99 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Website (www.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
90 days ago
99.99 % uptime
Today
Sangoma Customer Support (support.sangoma.com) Operational
90 days ago
100.0 % uptime
Today
Support Portal (help.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Portal (portal.sangoma.com) Operational
90 days ago
99.99 % uptime
Today
Sangoma Website (www.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
SIPStation Store (store.sipstation.com) ? Operational
90 days ago
99.99 % uptime
Today
Switchvox Portal (my.digiumcloud.com) ? Operational
90 days ago
100.0 % uptime
Today
VoIP Supply Website (voipsupply.com) ? Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
97.68 % uptime
Today
Internet Access / Circuits Operational
90 days ago
90.78 % uptime
Today
SD-WAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.99 % uptime
Today
Managed Network Services Operational
90 days ago
99.97 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
90 days ago
100.0 % uptime
Today
Fraud Protection Operational
90 days ago
100.0 % uptime
Today
911 Services Operational
90 days ago
100.0 % uptime
Today
CNAM Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
MSP/Access Maintenance Window: 7-29-2024 (Sunday Night/Monday Morning) Jul 29, 2024 00:00-01:00 EDT
During this maintenance window, we will be performing essential improvements to enhance the stability and performance of our network. As a result, a small subset of customers will experience a brief period of downtime. If you are one of these customers, we will contact you directly with specific.
Posted on Jul 26, 2024 - 12:44 EDT
SWVX- Scheduled Switchvox Cloud Maintenance- 07/31/2024 Jul 31, 2024 21:00-22:00 EDT
During this maintenance window, Sangoma will be performing essential updates and improvements to enhance the stability and performance of the Switchvox Cloud portal (my.digiumcloud.com) and on-boarding wizard (welcome.digiumcloud.com). As a result, quoting, quote checkout, and on-boarding may experience temporary downtime.
Voice services will not be impacted by this maintenance.
Maintenance is scheduled to start On Wednesday July 31 at 9:00 PM EST and be completed within 60 mins.
Posted on Jul 25, 2024 - 17:02 EDT
CY- Scheduled Infrastructure Maintenance- 08/02/2024 Aug 2, 2024 01:00-05:00 EDT
Details and Scope: Sangoma will be performing scheduled maintenance on our Community platform infrastructure.
Impact: During this maintenance window, there will be a brief interruption (up to 60s) on outbound/inbound calls, as well as phone registrations and SIP signaling. Active calls will NOT be impacted.
Time of Release: Scheduled for Friday August 2nd 2024 at 1:00 AM EDT
Duration: Expected to be no longer than a 240 minute window
Posted on Jul 24, 2024 - 14:01 EDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Sangoma CX - Version 7.7 upgrade - Cluster 1
Completed - The scheduled maintenance has been completed.
Jul 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 05:00 EDT
Scheduled - Description and scope: On Friday July 19th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX to a new release that includes the following improvements:

What is new:
- CX Admin Portal: Cluster ID is displayed in the main tenant site and visible to all users. This normalizes the location of where this information is provided across Sangoma UCaaS platforms.
- Omnichannel: Added support to Email channel. If you have Sangoma CX Premium tier and you cannot see Email in the list of available channels, please get in contact with our Support team. Your tenant needs to be updated to ACD v3. Detailed information on Digital Channels, including email channels, is available in the following article https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55773012/Sangoma+CX+Digital+Interactions
- Omnichannel: A new Digital Channels Monitor is now available extending live monitoring and interaction control to supervisors. Detailed information available in the following article. https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55775243/Sangoma+CX+Digital+Channels+Monitoring+Guide

What is fixed:
- Calls from CX to BV+ fixed to include the Agent name
- Fixed Customer Satisfaction report showing inaccurate information
- Resolved delayed Audio Pickup On Calls Off Hold
- Fixed BV on integrated agents using BV+ remote phones, drop out of the UCaaS pause code if they receive another UCaaS call while on their current one.
- Resolved BV Integrated agents’ login in the queues by just using the phone to pause them erroneously.
- Improved configuration to resolve callbacks that are unable to complete if callback CallerID is set to None

New and updated documentation have been published in Sangoma Contact Center Knowledge Base (https://sangomakb.atlassian.net/wiki/spaces/SCX/overview).

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Digital Channels will still process.
Jul 22, 10:15 EDT
Jul 25, 2024
BV- Second Scheduled Infrastructure Maintenance- 07/25/2024
Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 25th at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Jul 24, 14:00 EDT
BV- Scheduled Infrastructure Maintenance- 07/25/2024
Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 25th at 3:00 PM EDT
Duration: Expected to be no longer than a 120 minute window
Jul 24, 13:59 EDT
Jul 24, 2024
CY- Scheduled Infrastructure Maintenance- 07/24/2024
Completed - This CommUnity maintenance has been postponed until further notice.
Jul 24, 02:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:00 EDT
Update - This CommUnity maintenance has been postponed by one week. It will now begin July 24th 2024 at 1:00 AM EDT
Jul 16, 11:37 EDT
Scheduled - Details and Scope: Sangoma will be performing scheduled maintenance on our Community platform infrastructure.
Impact: During this maintenance window, there will be a brief interruption (up to 60s) on outbound/inbound calls, as well as phone registrations and SIP signaling. Active calls will NOT be impacted.
Time of Release: Scheduled for Wednesday July 24th 2024 at 1:00 AM EDT
Duration: Expected to be no longer than a 240 minute window
Jul 15, 12:55 EDT
BV- Scheduled Infrastructure Maintenance- 07/24/2024
Completed - The scheduled maintenance has been completed.
Jul 24, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday July 24th at 1:00 AM EDT
Duration: Expected to be no longer than a 60 minute window
Jul 22, 12:35 EDT
Jul 23, 2024
BV- Second Scheduled Infrastructure Maintenance- 07/23/2024
Completed - The scheduled maintenance has been completed.
Jul 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades to the Application Framework, BV Reports and BV Portal.
There are also some planned infrastructure upgrades related to the Business Voice and Business Voice Plus platforms.
Impact: There may be some delays in displaying presence during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday July 23rd at 8:00 PM EDT
Duration: Expected to be no longer than a 120 minute window
Jul 22, 12:33 EDT
BV- Scheduled Infrastructure Maintenance- 07/23/2024
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday July 23rd at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Jul 22, 12:31 EDT
Jul 22, 2024
Degradation of Service (User Portals)
Resolved - This incident has been resolved.
Jul 22, 19:24 EDT
Monitoring - Engineers have isolated the issue and resolved it. Portals should be operating at full health. We will continue to monitor performance over the next few hours.
Jul 22, 16:38 EDT
Investigating - We have discovered an issue that is currently affecting some Sangoma user portals. These services may appear slow or unresponsive. Our engineering team is actively investigating the matter.
Jul 22, 16:21 EDT
Internet Service Impact - Carrier Event - Charter - TX Area
Resolved - We received an update from Charter that this multi-node system event in the TX area has been resolved at around 2:15 PM CT. All affected circuits are now back up.
Jul 22, 16:18 EDT
Update - We got an update from Charter that this multi-node system event is still ongoing with no new ETR. We will remain engaged with them to continue to monitor this system event and provide new updates.
Jul 22, 11:15 EDT
Update - The Local Exchange Carrier reports that the system event is due to a multi-node outage. Estimated time of restoration is at 10AM Central.

We will continue to stay engaged and send updates as they become available.
Jul 22, 07:46 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the Texas area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jul 22, 07:17 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Sangoma CX - Version 7.7 upgrade - Cluster 2
Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 05:01 EDT
Scheduled - Description and scope: On Friday July 19th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX to a new release that includes the following improvements:

What is new:
- CX Admin Portal: Cluster ID is displayed in the main tenant site and visible to all users. This normalizes the location of where tenant is ruining across Sangoma UCaaS platforms
- Omnichannel: Added support to Email channel. If you have Sangoma CX Premium tier and you cannot see Email in the list of available channels, please get in contact with our Support team. Your tenant needs to be updated to ACD v3. Detailed information on Digital Channels, including email channels, will be available in the following article as soon as the platform is updated. https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55773012/Sangoma+CX+Digital+Interactions
- Omnichannel: A new Digital Channels Monitor is now available extending live monitoring and interaction control to supervisors. Detailed information will be available in the following article as soon as the platform is updated. https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55775243/Sangoma+CX+Digital+Channels+Monitoring+Guide

What is fixed:
- Calls from CX to BV+ fixed to include the Agent name
- Fixed Customer Satisfaction report showing inaccurate information
- Resolved delayed Audio Pickup On Calls Off Hold
- Fixed BV on integrated agents using BV+ remote phones, drop out of the UCaaS pause code if they receive another UCaaS call while on their current one.
- Resolved BV Integrated agents’ login in the queues by just using the phone to pause them erroneously.
- Improved configuration to resolve callbacks that are unable to complete if callback CallerID is set to None

New and updated documentation will be published in Sangoma Contact Center Knowledge Base (https://sangomakb.atlassian.net/wiki/spaces/SCX/overview) as soon as the platform is updated.

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Digital Channels will still process.
Jul 15, 16:11 EDT
SD-WAN Maintenance Window: Friday, July 19
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:00 EDT
Scheduled - Our Sangoma Engineers will be performing an upgrade to your SD-WAN platform during this planned maintenance window. Customers on this platform may experience rolling downtimes of approximately 15 minutes during this upgrade. After this maintenance is completed you should expect to see the new version of the user interface and all functions will be available.
Jul 2, 15:47 EDT
Jul 18, 2024
BV- Scheduled Infrastructure Maintenance- 07/18/2024
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice and Business Voice+ platforms.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday July 16th at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Jul 17, 14:07 EDT
SD- WAN Maintenance Window: Thursday, July 18
Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 EDT
Scheduled - Our Sangoma Engineers will be performing an upgrade to your SD-WAN platform during this planned maintenance window. Customers on this platform may experience rolling downtimes of approximately 15 minutes during this upgrade. After this maintenance is completed you should expect to see the new version of the user interface and all functions will be available.
Jul 2, 15:42 EDT
Internet Service Impact - Frontier Fiber in CA
Resolved - The LEC has informed us that the all clear was declared at 12:32am EDT July 18th 2024. If you are still experiencing issues with your internet service please do not hesitate to call us and we will gladly assist you.
Jul 18, 03:20 EDT
Monitoring - Our monitoring tool shows that all affected sites recovered around 5:14 PM local time. Frontier has informed us that the on-site repair is ongoing, and it has been confirmed that the fiber cut is located between Long Beach and Hermosa Beach in California. We have not received an Estimated Time of Restoration (ETR) either, so you may still experience some downtime. We will continue to monitor your circuit and communicate with the carrier until we receive an all-clear message.
Jul 17, 22:12 EDT
Update - As per Frontier, their cable repair team is actively working on the repairs and still evaluating the extent of the damage to the fiber cables. They have not yet given an Estimated Time of Restoration (ETR), but we will inform you as soon as we receive any updates.
Jul 17, 18:38 EDT
Identified - We are still obtaining status and a new ETR from our upstream carrier Frontier for this system event. We will remain engaged with them and post new information as soon as it becomes available.
Jul 17, 15:05 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. Repairs are still ongoing however the LEC has informed us that due to safety concerns on the repair site the repairs will resume at 8am local time. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jul 17, 07:19 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur for Frontier Fiber customers in California. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jul 17, 02:26 EDT
Investigating - Our monitoring tool indicates several down circuits for Frontier - Fiber in California. We contacted the line carrier, and they confirmed a potential fiber cut as the cause. We shall send updates further as soon as it becomes available.
Jul 17, 00:53 EDT
Jul 17, 2024
Jul 16, 2024
BV- Scheduled Infrastructure Maintenance- 07/16/2024
Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday July 16th at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Jul 15, 12:53 EDT
Jul 15, 2024
Internet Service Impact - Weather related (Hurricane Beryl) - Comcast, AT&T, Spectrum, Windstream, Granite
Resolved - We received an all-clear notification from Comcast today, stating that this weather-related node outage in Texas has been resolved as of 10:30 AM EST today. We are now closing this outage notification post. If you feel that you need further assistance with your service, please feel free to contact our support team.
Jul 15, 11:09 EDT
Update - We received an all-clear notification from Comcast today, stating that this weather-related node outage in Texas has been resolved as of 10:30 AM EST today. We are now closing this outage notification post. If you feel that you need further assistance with your service, please feel free to contact our support team.
Jul 15, 11:08 EDT
Update - We received notification from Comcast that the estimated time of restoration (ETR) for this weather-related node outage in Texas remains July 15th. We will continue to engage them to get further updates and to monitor the progress of this system event.
Jul 11, 13:42 EDT
Update - Comcast has notified us that the estimated time of restoration (ETR) for the weather-related internet outage in Texas remains July 15th. We will continue to monitor your circuits and provide updates as they become available.
Jul 11, 00:39 EDT
Update - Comcast just provided information that there are still some ongoing network connectivity issues within the area. We will keep monitoring your circuits and stay in communication with the affected carriers.
Jul 10, 10:29 EDT
Monitoring - Comcast has notified us that network connectivity has been restored in Texas. We also reached out to ATT Fiber, and they reported that they're seeing the modem offline. If your connection is still down, please try rebooting your network equipment to see if that resolves the issue.
Jul 9, 22:25 EDT
Update - We reached out to the upstream carrier to get an update to this system event but they are still unable to provide us with an ETR. Repair efforts are still being delayed due to the current weather situation in Texas. While some connectivity has been restored, some may still experience service issues due to local power outages caused by the hurricane. We will remain engaged with the upstream carriers to continue to monitor the situation and provide updates as they become available.
Jul 9, 12:37 EDT
Update - As of writing this there are still some areas heavily affected by severe weather conditions in your region. We will continue to work with the local carriers until full line restoration is achieved however safety of both our customers and the local carriers employees is the top priority.
Jul 9, 05:12 EDT
Update - We have contacted the local carriers to obtain an update on the current outage. While some connectivity in Texas has been restored, it appears that your connection issue may be due to a local power outage caused by the hurricane. The carriers have not yet issued an all-clear message. If you are experiencing a power outage, please check your internet connectivity once power is restored in your area. We shall continue to work with the local carriers until full line restoration is reached.
Jul 8, 23:38 EDT
Identified - We have contacted the Local Exchange Carriers in Texas once more concerning the internet outage caused by Hurricane Beryl. They have not given any additional updates or an estimated time of resolution. We will keep monitoring your circuits and stay in communication with the affected carriers.
Jul 8, 18:46 EDT
Investigating - We received information from the upstream carrier that repair is becoming a significant challenge due to inclement weather in the affected TX areas. Although the repair time may vary based on the weather, we will remain engaged with the LEC to monitor this system event and provide updates.
Jul 8, 12:53 EDT
Update - We are continuing to stay engaged with the LEC and will provide updates as they become available.
Jul 8, 08:23 EDT
Identified - The Local Exchange Carriers affected by this system event confirmed that this is due to the severe weather conditions in the area. We will continue to monitor the issue and coordinate with the vendors until resolution.
Jul 8, 08:18 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Jul 8, 06:53 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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